Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jessica Cox

Lexington,Kentucky

Summary

Highly skilled in delivering exceptional customer service and hospitality at Merrick Inn. Known for empathy and patience, I excel in interactive communication and effective multitasking, consistently enhancing customer satisfaction and loyalty. Proven ability to maintain a clean and safe environment while fostering team collaboration and demonstrating flexibility. Dedicated to creating a welcoming atmosphere for all guests and colleagues through compassionate interactions and attentive service.

Overview

6
6
years of professional experience

Work History

Hostess

Merrick Inn
06.2023 - 01.2024
  • Greeted customers warmly upon arrival and provided a friendly and inviting presence throughout the dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Lifeguard

Parks And Recreation Department
06.2018 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Barista

Brewed
03.2021 - 09.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

BBA - Marketing

Transylvania University
Lexington, KY
05.2025

Skills

  • Customer Service
  • Interactive communication skills
  • Hospitality service expertise
  • Effective Multitasking
  • Patience and Empathy
  • Attention to Detail
  • Flexible and Adaptable
  • Team Player

Affiliations

  • Transylvania University Dance Team
  • Lexington Legends Dance Team

Timeline

Hostess

Merrick Inn
06.2023 - 01.2024

Barista

Brewed
03.2021 - 09.2021

Lifeguard

Parks And Recreation Department
06.2018 - 08.2022

BBA - Marketing

Transylvania University

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