Jessica Cox
North Bangor,NY
Summary
I am organized and dedicated to providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I maintain a professional appearance and demeanor and complete assigned tasks with focus on quality. I am dependable and a quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Lab Aide
UVM Alice Hyde Medical Center
04.2024 - Current
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Prepare and pour off specimens for transport to different laboratories for proper testing. Properly packages specimens for transport.
- Effectively communicating via telephone/email with other labs to ensure proper handling and shipment of specimens. Correcting any errors in the process.
- Contributed to a positive work environment by fostering open communication with colleagues and displaying a strong commitment to teamwork.
- Answering phones, cancelling specimens unable to be ran. Effectively communicating with Doctors offices regarding specimens.
- Expedited project timelines by efficiently managing multiple tasks simultaneously while prioritizing urgent requests from researchers or supervisors.
Laboratory CSR- Per Diem
UVM Alice Hyde Medical Center
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Expedited patient care with prompt transcription of physician orders for laboratory tests or procedures.
- Enhanced laboratory efficiency by organizing and maintaining a comprehensive filing system for all documentation.
- Ensured compliance with safety regulations by maintaining a clean work environment and adhering to established protocols.
- Facilitated timely processing of specimens by properly labeling, storing, and tracking samples within the laboratory.
- Managed sensitive patient information securely while complying with HIPAA regulations at all times.
- Streamlined communication between lab personnel, physicians, and patients by promptly addressing inquiries via phone or email.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Certified Phlebotomist
UVM Alice Hyde Medical Canter
12.2023 - Current
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collaborated with interdisciplinary teams of healthcare professionals to ensure smooth coordination of care plans involving blood testing requirements.
- Improved patient comfort by employing efficient and gentle phlebotomy techniques.
- Maintained a clean and safe work environment, following proper infection control procedures to minimize risk of contamination.
Secretary
Signs Inc.
01.2013 - 02.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Franklin Academy High School
Malone, NY06.2002
Skills
- Problem-Solving
- Compliance
- Verbal and Written Communication
- Customer Service
- Organization
- Confidentiality Understanding
- Database Management
- Punctual and Reliable
- Time Management
- Willingness to Learn
Timeline
Lab Aide
UVM Alice Hyde Medical Center
04.2024 - Current
Laboratory CSR- Per Diem
UVM Alice Hyde Medical Center
04.2024 - Current
Certified Phlebotomist
UVM Alice Hyde Medical Canter
12.2023 - Current
Secretary
Signs Inc.
01.2013 - 02.2018
High School Diploma -
Franklin Academy High School
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