Jessica Cox
Cochran,GA
Summary
Healthcare professional with extensive experience in patient care and medical procedures, prepared for nursing roles. Highly focused on team collaboration and achieving positive patient outcomes, adaptable to changing healthcare needs. Expertise in patient assessment, care planning, and medical documentation, coupled with a compassionate approach. Results-driven professional with a proven track record of enhancing operational efficiency and maintaining high standards. Known for effective collaboration and adaptability, possessing strong skills in analysis and problem-solving. Experienced in review processes and quality assurance, utilizing critical thinking and analytical skills to ensure thorough and accurate evaluations. Demonstrates a track record of effective communication and collaboration in diverse team settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health RN Clinical Triage Specialist
LCH Group
10.2024 - Current
- Evaluated and addressed patient concerns through effective communication, maintaining a focus on patient-centered, high-quality care.
- Assessed patient condition and implemented appropriate interventions as per established guidelines.
- Maintained timely and precise documentation of calls in the electronic medical records system, facilitating seamless clinical workflow.
- Applied best practices and triage protocols to provide critical guidance and support to patients during emergencies.
- Delivered high-quality nursing care by coordinating with agency on-call nurses and scheduling necessary assessments in a timely manner.
- Ensured appropriate education on electronic medical record updates, state and federal regulations, and documentation processes by attending mandatory educational offerings and in-services.
- Facilitated orientation for new personnel, ensuring smooth integration into the team.
- Performed timely and effective telephone triage, ensuring accurate patient assessments.
- Demonstrated unwavering commitment to patient advocacy, customer service, and nursing excellence.
- Adhered strictly to all policies, procedures, and LHC Standards of Behavior.
- Ensured clinical triage proficiency through completion of all necessary educational programs.
Registered Nurse Quality Review Specialist
LHC GROUP
08.2023 - Current
- Performed detailed evaluations of medical records for the OASIS review, recommending precise codes following CMS guidelines.
- Reviewed plan of care and recommended edits to clinicians based on updated provider orders.
- Engaged directly with clinicians to enhance the accuracy of OASIS assessments, ensuring the development of appropriate care plans and clinically sound discharges.
- Analyzed clinical documentation to confirm it justified the suggested OASIS and POC adjustments.
- Consulted clinicians via electronic alert to clarify conflicting or ambiguous documentation, respecting their acceptance or declination of changes.
- Implemented escalation procedures for clinician declinations breaching OASIS guidelines.
- Educated clinicians on OASIS by providing official guidelines and conventions when recommendations were challenged.
- Adhered strictly to established workflows and processes as outlined in training materials.
- Maintained excellent quality of reviews and customer service while surpassing productivity goals.
- Engaged in educational sessions to enhance clinical skills and knowledge.
- Ensured accurate and timely review of OASIS time points and interdisciplinary documentation within the electronic medical record for prompt OASIS locks and CMS submissions.
- Developed and utilized training strategies to enhance outcomes, leveraging available tools effectively.
- Developed and implemented training programs based on evaluated competencies in documentation and clinical practice.
- Demonstrated professional communication and sound judgment in interactions with co-workers and customers to facilitate care coordination.
- Collaborated with regional PI coordinator and agency to drive initiatives for enhancing quality outcomes and improving agency ratings.
- Completed all required education in a timely manner.
- Maintained strict adherence to LHC and HIPAA confidentiality standards regarding community and agency ratings.
- Identified educational trends for the agency and individual clinicians, collaborating with CD and QR supervisor to enhance staff training and improve OASIS accuracy.
- Analyzed OASIS data comprehensively, accurately interpreting and applying current OASIS guidelines, Conditions of Participation, and PPS guidelines to identify training and development opportunities.
- Demonstrated effective verbal and written communication skills to enhance patient care and team collaboration.
- Leveraged expertise in Microsoft Office, OASIS review software, and clinical documentation software to generate and analyze comprehensive reports.
Registered Nurse, Patient Care Manager
Three Rivers Home Health
02.2023 - 08.2023
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Oversaw the management and delivery of patient care, ensuring effective utilization and episode management.
- Communicated changes in patient conditions and coordinated timely receipt of new orders to maintain optimal care.
- Directed patient care operations, including the assignment of skilled disciplines and clinical pathways.
- Monitored and evaluated employee performance through on-site evaluations, coaching, and mentoring.
- Provided continuous support during operating hours to clinicians, promoting effective performance and quality care.
- Ensured compliance with all policies, procedures, and regulatory requirements.
- Oversaw the day-to-day function of clinical staff, ensuring timely referrals, admissions, recertifications, and resumptions.
- Managed and coordinated quality patient care, demonstrating fiscal responsibility while maintaining the highest standards of care.
- Reviewed and resolved issues related to missing, incomplete, or untimely documentation, ensuring all clinical performance metrics and key performance indicators were achieved.
- Achieved key performance indicators and enhanced organizational clinical performance through meticulous oversight of clinical documentation and patient care processes.
- Measured, monitored, and managed quality of patient care by reviewing documentation of field clinicians, ensuring appropriateness of care and compliance with requirements.
- Reviewed Oasis data collection, admissions, re-certifications, physician orders, and daily progress notes to ensure quality patient care and resolve documentation issues.
- Evaluated and regularly re-evaluated patient needs, initiating and revising care plans in collaboration with clinicians.
- Supported the on-call process and agency quality assurance activities to enhance patient care continuity.
- Participated in the on-call process, including administrative duties and schedule preparation, to ensure seamless patient care.
- Contributed to agency quality assurance initiatives aimed at improving patient care quality and continuity by implementing and monitoring compliance protocols.
- Facilitated weekly patient care conferences to improve the coordination and communication of essential patient information, ensuring superior quality of care.
- Documented incidents or errors related to scheduling issues and other concerns as appropriate.
- Supported Director of Operations by managing staffing issues, referral sources, and addressing physician and client needs.
- Collaborated with operations and business development teams to achieve budgeted admission targets.
- Ensured field staff accountability through effective performance redirection and necessary corrective actions.
Registered Nurse, Clinical Manager
Amedisys Home Health
11.2022 - 02.2023
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Oversaw the management and delivery of patient care, ensuring effective utilization and episode management.
- Communicated changes in patient conditions and coordinated timely receipt of new orders to maintain optimal care.
- Directed patient care operations, including the assignment of skilled disciplines and clinical pathways.
- Monitored and evaluated employee performance through on-site evaluations, coaching, and mentoring.
- Provided continuous support during operating hours to clinicians, promoting effective performance and quality care.
- Ensured compliance with all policies, procedures, and regulatory requirements.
- Oversaw the day-to-day function of clinical staff, ensuring timely referrals, admissions, recertifications, and resumptions.
- Managed and coordinated quality patient care, demonstrating fiscal responsibility while maintaining the highest standards of care.
- Reviewed and resolved issues related to missing, incomplete, or untimely documentation, ensuring all clinical performance metrics and key performance indicators were achieved.
- Achieved key performance indicators and enhanced organizational clinical performance through meticulous oversight of clinical documentation and patient care processes.
- Measured, monitored, and managed quality of patient care by reviewing documentation of field clinicians, ensuring appropriateness of care and compliance with requirements.
- Reviewed Oasis data collection, admissions, re-certifications, physician orders, and daily progress notes to ensure quality patient care and resolve documentation issues.
- Evaluated and regularly re-evaluated patient needs, initiating and revising care plans in collaboration with clinicians.
- Supported the on-call process and agency quality assurance activities to enhance patient care continuity.
- Participated in the on-call process, including administrative duties and schedule preparation, to ensure seamless patient care.
- Contributed to agency quality assurance initiatives aimed at improving patient care quality and continuity by implementing and monitoring compliance protocols.
- Facilitated weekly patient care conferences to improve the coordination and communication of essential patient information, ensuring superior quality of care.
- Documented incidents or errors related to scheduling issues and other concerns as appropriate.
- Supported Director of Operations by managing staffing issues, referral sources, and addressing physician and client needs.
- Collaborated with operations and business development teams to achieve budgeted admission targets.
- Ensured field staff accountability through effective performance redirection and necessary corrective actions.
Registered Nurse, Case Manager
Amedisys Home Health
07.2022 - 02.2023
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Participated in on-call rotations to deliver after-hours care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Responded promptly and professionally to patient questions and concerns.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry best practices.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Provided exceptional in-home care to a variety of patients and their families.
- Delivered high-quality wound care and assessment to post-operative patients.
- Performed admission, recertification, and resumption assessments to develop and implement patient-centered care plans tailored to individual needs and goals.
- Educated patients and families on the proper and safe administration of various intravenous lines.
- Managed discharge planning to support effective patient outcomes and optimize patient care continuity.
- Executed lab work and testing efficiently, ensuring timely completion.
- Supported supervisor by gathering necessary doctor appointment notes, lab work, and patient diagnosis.
- Adjusted individualized plans of care and notified appropriate physicians as needed.
- Facilitated referrals to specialized resources, including wound care centers and specialists, through patient’s physician.
- Provided compassionate care to families and patients during challenging times.
- Coordinated assistance resources to ensure comprehensive patient care and support.
- Facilitated clear and effective communication among coworkers, doctors, and families to enhance patient outcomes.
- Supervised LPN and HHA caseloads, ensuring effective coordination of care among a multi-disciplinary team and consistent communication with clinical managers.
- Empowered patient health and independence through education and appropriate rehabilitative measures.
Registered Nurse, Home Health Care
Three Rivers Home Health Ltd.
07.2019 - 07.2022
- Provided high-quality care to patients and families in their homes, including wound care and post-operative assessments.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Enhanced patient satisfaction by building trust, providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs through compassionate communication and active listening skills.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Developed and implemented patient-centered care plans based on thorough admission, recertification, and resumption assessments.
- Educated patients and families on safe administration and care of intravenous lines, ensuring timely completion of lab work and testing.
- Developed and implemented patient-centered care plans, conducting admissions, recertifications, and resumption assessments.
- Referred patients to specialized resources such as wound care centers, specialists, and assistance programs through their physician.
- Provided compassionate care to families and patients during difficult times.
- Communicated clearly and effectively with coworkers, doctors, and families.
- Educated patients on self-care strategies, such as medication management, nutrition, and lifestyle changes, empowering them to take control of their health.
- Improved patient comfort by skillfully addressing pain management concerns and adjusting care accordingly.
Registered Nurse, NICU
Coliseum Medical Center
04.2018 - 10.2019
- Attended vaginal and cesarean section deliveries for full-term and pre-term babies, providing high-quality care from delivery to discharge.
- Promoted family-centered care by providing education, support, and resources to parents of NICU patients.
- Assisted with complex medical procedures such as intubation, lumbar punctures, and umbilical line placements under physician supervision.
- Maintained a safe and clean environment by adhering to infection control policies, proper equipment handling, and waste disposal procedures.
- Improved patient outcomes by swiftly recognizing and responding to emergent situations and initiating appropriate interventions.
- Educated parents on newborn care, including breastfeeding support and compassionate guidance for parents of deceased babies, while maintaining clear communication with coworkers, doctors, and families.
- Communicated clearly and effectively with coworkers, doctors, and families, offering compassionate care to newborns and their parents.
- Completed lab work and required testing promptly, ensuring accurate and timely results.
- Educated parents on newborn care, including breastfeeding support and compassionate care for families of deceased babies.
- Performed essential medical procedures such as starting intravenous lines, placing orogastric and nasogastric feeding tubes, and completing lab work and required testing.
Paramedic
Central EMS
12.2016 - 10.2017
- Respond quickly to both911 and non - emergency calls for a variety of situations
- Provide multifaceted, high quality care with compassion and kindness to all patients
- Preform both advanced and basic life support interventions including but not limited to: intravenous/intraosseous access, fluid administration, ACLS protocols, medication and oxygen administration, among others
- Provide care for psychiatric patients of all age groups
- Assisted in the evacuation of patients during Hurricane Irma
Paramedic
Heartland EMS
01.2016 - 12.2016
- Respond quickly to both911 and non - emergency calls for a variety of situations
- Provide multifaceted, high-quality care with compassion and kindness to all patients
- Preform both advanced and basic life support interventions including but not limited to: intravenous/intraosseous access, fluid administration, ACLS protocols, medication and oxygen administration, among others
- Assisted with the evacuations of the Southeastern Coast of Georgia during Hurricane Matthew
- Assisted Michael Johnson in teaching both EMT-B and EMT-A classes
- Accompanied2 separate patients during long distance interstate trips (one to Arkansas, and one to north side of New York state)
Paramedic
Medixx Ambulance Service
01.2015 - 07.2016
- SUPERVISOR POSITION!! Respond quickly to both emergent and non – emergent transport calls for a variety of situations
- Provide multifaceted, high quality care with compassion and kindness to all patients
- Preform both advanced and basic life support interventions including but not limited to: intravenous/intraosseous access, fluid administration, ACLS protocols, medication and oxygen administration, among others
- Transported critical end of life patient from southern Florida to middle Georgia
Paramedic
The Medical Center of Central Georgia
03.2014 - 01.2015
- Respond quickly to both911 and non - emergency calls for a variety of situations
- Provide multifaceted, high quality care with compassion and kindness to all patients
- Preform both advanced and basic life support interventions including but not limited to: intravenous/intraosseous access, fluid administration, ACLS protocols, medication and oxygen administration, among others
- Earned 2 medical saves while working with The Medical Center
Education
AS Nursing - Paramedic to RN bridge Program
Darton State College
Albany, GA12.2017
Paramedic - undefined
Albany Technical College
Albany, GA12.2011
Emergency Medical Technician - EMT-I
South Georgia Technical College
Cordele, GA11.2009
Skills
- Quality improvement
- Strong clinical judgment
- Exceptional organization skills
- Documentation and charting
- OASIS assessment knowledge
- OASIS proficiency
- Strong verbal and written communication skills
- Clinical assessment
- Care coordination
- Microsoft office proficient
Accomplishments
Received multiple medical and trauma save awards.
Received multiple patient care awards.
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Advanced Cardiac Life Support Certification (ACLS)
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- Cardio Pulmonary Resuscitation (CPR) - American Red Cross or American Heart Association.
- COS-C
- Registered Nurse compact license
Timeline
Home Health RN Clinical Triage Specialist
LCH Group
10.2024 - Current
Registered Nurse Quality Review Specialist
LHC GROUP
08.2023 - Current
Registered Nurse, Patient Care Manager
Three Rivers Home Health
02.2023 - 08.2023
Registered Nurse, Clinical Manager
Amedisys Home Health
11.2022 - 02.2023
Registered Nurse, Case Manager
Amedisys Home Health
07.2022 - 02.2023
Registered Nurse, Home Health Care
Three Rivers Home Health Ltd.
07.2019 - 07.2022
Registered Nurse, NICU
Coliseum Medical Center
04.2018 - 10.2019
Paramedic
Central EMS
12.2016 - 10.2017
Paramedic
Heartland EMS
01.2016 - 12.2016
Paramedic
Medixx Ambulance Service
01.2015 - 07.2016
Paramedic
The Medical Center of Central Georgia
03.2014 - 01.2015
Paramedic - undefined
Albany Technical College
Emergency Medical Technician - EMT-I
South Georgia Technical College
AS Nursing - Paramedic to RN bridge Program
Darton State College
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