Jessica Cox

Claims Adjuster /Inside Sales Representative

Baker International Insurance Agency

12.2022 - Current

Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Prepared summaries of damage, payments, and policy coverage.
Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Answered customer questions regarding deductibles.
Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Provided exceptional customer service, addressing concerns, and answering questions promptly.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Researched claims and incident information to deliver solutions and resolve problems.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Analyzed information gathered by investigation and reported findings and recommendations.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Maintained contact with claimants and attorneys to determine treatment status.
Followed up with insured individuals regarding premium and deductibles payments.
Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Managed friendly and professional customer interactions.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Built relationships with customers and community to promote long term business growth.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

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