Jessica Cozby
Oklahoma City
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 2 years of management performance.
Overview
14
14
years of professional experience
Work History
Area Manager
WIS International
04.2023 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Supervised various locations, enforcing high-quality standards of operation.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Inventory Supervisor III
WIS International
06.2022 - 04.2023
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Trained new team members on proper and safe use of tools and equipment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Built positive working environments with national accounts such as Kohl's and Lowe's.
- Read and understand account specific procedures and implement those procedures within an inventory.
Customer Service Representative
SYNQ3 Restaurant Solutions
03.2021 - 04.2022
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for customer orders.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Shift Manager/Key Holder
Braum's Ice Cream & Burger Restaurant
07.2019 - 02.2020
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Prepare a variety of menu items using the grill, fryers, shake machines, and fountains.
- Maintain cleanliness of restaurant at all times.
Assistant General Manager
Sonic Drive-In
12.2010 - 10.2018
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Prepared customer's food orders using the grill, fryers, steamers, fountains, ice cream machines, etc.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO04-2024
Skills
- Operations Oversight
- Business Development
- Staff Scheduling
- Equipment maintenance coordination
- Team Development
- Customer Relationship Management
- Interpersonal Communication
- Policy Enforcement
- Operational improvement
- Customer Relations
- Decision-Making
- Attention to Detail
Timeline
Area Manager
WIS International
04.2023 - Current
Inventory Supervisor III
WIS International
06.2022 - 04.2023
Customer Service Representative
SYNQ3 Restaurant Solutions
03.2021 - 04.2022
Shift Manager/Key Holder
Braum's Ice Cream & Burger Restaurant
07.2019 - 02.2020
Assistant General Manager
Sonic Drive-In
12.2010 - 10.2018
Bachelor of Science - Business Administration
Colorado Technical University