Jessica Crabtree
Oroville,CA
Summary
Proven leader with extensive experience in customer service and cash handling oversight, demonstrated at Carls Jr. Excelled in staff training and complaint resolution, achieving high customer satisfaction. Skilled in data entry and inventory control, adept at enhancing operational efficiency. Employs task delegation and case management strategies to meet and exceed objectives.
Overview
5
5
years of professional experience
Work History
Restaurant Shift Manager
Carls Jr
11.2020 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Case Manager
The Salvation Army
09.2019 - 04.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
High School Diploma -
Westwood Charter
Fall River Mills, CA05.2010
Skills
- Cash handling oversight
- Task Delegation
- Inventory Control
- Customer Complaint Resolution
- Staff Training
- Complaint Handling
- Customer Service
- Data Entry
Timeline
Restaurant Shift Manager
Carls Jr
11.2020 - Current
Case Manager
The Salvation Army
09.2019 - 04.2020
High School Diploma -
Westwood Charter