Jessica Craft
Camp Zama, Japan,Japan
Summary
Accomplished and energetic professional with a solid history of achievement in medical supervision, escrow, and real estate contract preparation and execution. Possesses strong organization and time management skills, with a keen emphasis on accuracy and meeting strict deadlines. A self-starter capable of excelling in unsupervised environments, adept at handling diverse tasks with efficiency and precision. Known for adapting seamlessly to various office protocols and implementing process improvements that enhance productivity.
Overview
17
17
years of professional experience
Work History
Verifying Official
Strategic Resources, Inc.
08.2023 - Current
- Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
- Screens Soldiers, family members and dependents for purpose of visit.
- Briefs Soldiers and family members on policies and procedures.
- Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
- Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
- Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
- Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc. Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.
Title Agent
South Oak Title
10.2021 - 03.2023
- Conducted a through title search to identify and resolve hidden title defects, ensuring clear and marketable property titles
- Resolved all title issues
- Addressed discrepancies, and ensure clear uncontested property titles
- Issued all necessary title insurance policies, and prepare all necessary closing documents
- Facilitated the signing of final closing documents for the buyers and sellers
- Recorded the necessary closing documents to facilitate finalization of contract
- Partnered with multiple lenders and real-estate agents ensuring alignment on property-related processes
- Balanced and disburse payments related to real-estate transaction
- Authenticated each land survey and certify its validity for property sales, ensuring compliance with legal and regulatory standards
- Requested mortgage and other necessary payoffs to facilitate the completion of property sales
- Drew up CD's or Settlement statements to balance with the lenders before closing
- Notarized all necessary documents for closing
- Scheduled mobile notary for clients not able to sign in person
- Sent fully executed documents back to lenders via UPS
- Closed on approximately 15 homes a month
- Worked with approximately 6 different realtors and banks
Real Estate Closing Agent
Watson Sewell PL
07.2021 - 10.2021
- Ordered title commitment from Fidelity
- Extracted tax information and property deeds from appraisers, ensuring accurate and up-to-date records for effective documentation and analysis
- Verified each land/property survey is certified, sealed and signed
- Requested Mortgage payoffs
- Ordered Estoppel letters from home owners association
- Requested CPL
- Drew up CD or settlement statement and sends to lenders to compare fees and ensure accounts are balanced and accurate
- Processed documents using DocuSign
- Prepared and dispatched items for recording, ensuring timely and accurate submission to relevant authorities
- Sent title endorsement paperwork with checks once recording comes back
- Answered approximately 50 phone calls per day from different realtors, banks and customers
Electronic Medical Record Analyst
White-Wilson Medical Center
07.2020 - 07.2021
- Retrieved patient records and securely transferred information to relevant parties, ensuring confidentiality and accuracy
- Streamlined day-to-day office processes to meet long-term goals
- Determined and implemented techniques to improve medical records retrieval process
- Entered patient insurance, demographic and health information into software systems, ensuring accuracy and confirming records for completeness and reliability
- Enhanced operational efficiency by collaborating with team members and customers to develop and implement effective solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Exceeded customer satisfaction by devising creative solutions to problems, effectively addressing concerns and enhancing the overall customer experience
- Improved profit margins by streamlining operations and workflow
- Handled all delegated tasks, including QM data import and ELLKAY imports
- Managed multiple projects and tasks simultaneously, ensuring high quality and timely delivery while maintaining attention to detail and meeting deadlines
Clinic Supervisor
White-Wilson Medical Center
02.2018 - 07.2020
- Employed data security methods to keep patient information confidential when reviewing clinic records
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success
- Implemented highly effective on-boarding and coaching program for new and existing staff members and promoted cross-training in other areas
- Supervised multiple medical providers along with nurses and receptionist for family practice and pediatric clinic.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy
- Developed practical and comprehensive lines of questioning to encourage communication with clients and/or staff
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds
- Prioritized and organized tasks to efficiently accomplish service goals
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Demonstrated leadership by making improvements to work processes and helped train current and new employees
Clinical Supervisor
White-Wilson Medical Center
06.2016 - 02.2018
- Directed and managed 17-person team of clinical and support personnel
- Optimized operations by understanding, following and enforcing OSHA regulations
- Introduced new departmental policies and oriented staff to facilitate adoption of change.
- Coordinated with nurse manager to develop programs targeting nurse education,overall departmental competencies, individual performance, patient safety and service-related issues.
- Created and implemented improvements plans to resolve issues and drive improvements to deficient areas.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interviewed applicants and made selections for new hires.
- Coordinated weekly work schedules for all department employees.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
- Devised training programs to close gaps in nurse and staff competencies.
Team Lead Neurology Receptionist
White-Wilson Medical Center
07.2011 - 06.2016
- Managed telephone communications, providing accurate information to callers
- Ensured seamless professional customer service
- Created, maintain, and enter information into databases
- Schedule and confirm appointments for clients, customers, or supervisors
- Maintained scheduling and event calendars
- Opened, readed, routed, and distribute incoming mail or other materials and answer routine letters
- Conducted searches to find needed information, using such sources as the Internet
- Obtained prior Authorization for patients medical procedures
- Received incoming medical supplies and daily mail, dispersed parcels and correspondence and shipped outgoing items daily
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Prepared, compiled, and filed documents as well as reports presented to various parties
- Managed office inventory by restocking supplies and submitting purchase orders
- Maintained professional tone at all times, including during peak rush hours
- Processed payments accurately and updated accounts to reflect balance changes, ensuring precise financial records and efficient transaction handling
Pediatric Receptionist
White-Wilson Medical Center
12.2007 - 07.2011
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel, directed clients to appropriate personnel to address concerns, resolve complaints or answer account related questions.
- Managed office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments
- Rendered information to callers and drafted office emails
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Managed approximately 30 incoming calls, emails and faxes per day from customer
Education
Qualia Title platform Software -
High School Diploma -
Lowell High School
Lowell, MIMedical Leadership/Supervisory Training -
White Wilson Medical
Electronic Medical Records System (EMRS) course -
White Wilson Medical
Skills
- Database management
- Time management
- Decision-making
- Organizational skills
- Leadership
- Project planning
- Problem Solving Sills
- Customer Service
Software/Applications
- Proficient in Excel, Word, and Outlook
- 11Years experience with electronic medical records using McKesson, Greenway, and Athena.
- Closers Choice
- Title Wave
- Homewise Docs
- Condocerts
- Rapids/ DEERS
Timeline
Verifying Official
Strategic Resources, Inc.
08.2023 - Current
Title Agent
South Oak Title
10.2021 - 03.2023
Real Estate Closing Agent
Watson Sewell PL
07.2021 - 10.2021
Electronic Medical Record Analyst
White-Wilson Medical Center
07.2020 - 07.2021
Clinic Supervisor
White-Wilson Medical Center
02.2018 - 07.2020
Clinical Supervisor
White-Wilson Medical Center
06.2016 - 02.2018
Team Lead Neurology Receptionist
White-Wilson Medical Center
07.2011 - 06.2016
Pediatric Receptionist
White-Wilson Medical Center
12.2007 - 07.2011
Qualia Title platform Software -
High School Diploma -
Lowell High School
Medical Leadership/Supervisory Training -
White Wilson Medical
Electronic Medical Records System (EMRS) course -
White Wilson Medical
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