Jessica Czikra
Fairborn ,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seasoned Party Manager with background in event planning and team leadership. Experience includes organizing large-scale private events, coordinating staff, and liaising with vendors to ensure seamless execution of celebrations. Strengths lie in creative problem-solving skills, ability to multitask under pressure, and exceptional customer service skills. Previous roles have resulted in successful gatherings that exceeded client expectations while maintaining budget constraints.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Event & Party Manager / Operations Manager
Scene 75
Dayton, OH
12.2023 - 10.2024
- Managed party planning and logistics, including decorations, food, music and other entertainment.
- Organized vendors to provide services such as catering, photography, transportation and security.
- Coordinated with clients to ensure their individual needs were met for the event.
- Oversaw staff during the event to ensure smooth execution of tasks.
- Created a detailed timeline of activities leading up to the event day.
- Ensured all supplies needed for the event were ordered in advance and on-site before guests arrived.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Sourced new suppliers when necessary in order to find better deals or services available at lower costs.
- Maintained relationships with existing vendors by providing feedback about their services after each event.
- Ensured proper safety protocols were followed throughout all stages of the event planning process.
- Maintained communication between clients, vendors and staff members throughout the entire process.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Followed local regulations for events and obtained necessary permits.
- Implemented promotional strategies to maximize conference and convention attendees.
- Managed staffing needs through recruitment, selection, on-boarding and training, disciplinary action as necessary.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Front Desk/Assistant Event Coordinator
Mills Park Hotel
10.2019 - 06.2021
- Answer inbound calls regarding hotel stays, check guests in/out of hotel, prepare for nightly arrivals, assist event coordinator with executing events such as weddings, bridal showers, birthdays, work meetings, meet with clients looking to book events, assist with setup, breakdown and running, creating event staffing schedule and invoices for clients.
- Effectively managed budgets for numerous different events
Delivery Driver
Brew & Brews
02.2019 - 03.2020
- Deliver customer's orders, assist inside shop as needed, answer phones, help with food prep
Front Desk Supervisor
MAUI SANDS RESORT
07.2018 - 01.2019
- Assist guests with checking in, checking out, room issues
- Making reservations, answering phones, cashing out gift shop items, and daily water park passes
- Closing front desk nightly and running audit
- Training new employees, assisting owners with making weekly schedule, new hire paperwork, and processing payroll
- Water Park Shallow water lifeguard, CPR/AED and Blood born pathogens certified
Customer Service
Sitel
03.2018 - 07.2018
- Answer in-bound calls from members regarding banking issues, replaces lost/stolen cards, assist with basic inquiries regarding credit
Customer Service
Williams-Sonoma
10.2017 - 01.2018
- Answer in-bound calls from customers regarding order issues, products questions, assist in placing orders, and processing returns
Front Desk Manager
WoodSpring Suites
04.2017 - 10.2017
- Assist with guest reservations, check guests in and out, weekly schedule, nightly deposit, training new hires
Dispatcher
VRI
12.2016 - 03.2017
- Answer medical alarms, answer inbound calls, and assist clients in receiving police/fire/ems assistance Needed.
Customer Care Advocate
CareSource
10.2015 - 04.2016
- Answer in bound calls, answer members questions regarding insurance benefits, assist with finding Providers, and customer service
Customer Care Specialist
Time Warner Cable
03.2015 - 10.2015
- Answer in bound calls for customer service, help trouble shoot problems with customer cable/internet Boxes, assist member with paying bills
Senior Customer Care Representative
Victoria's Secret Direct
11.2010 - 01.2015
- Special Handling Work orders that have a high fraud ranking, speak with foreign banks for verification, answer incoming Calls about fraudulent orders, collect money from chargebacks
Photographer/ Store Manager
Picture Me Portrait Studio
05.2010 - 11.2010
- Take pictures, maintain studios appearance, customer service, run cash wrap, make schedules, check to make sure we were meeting daily/weekly/monthly goals, hire and train new photographers
Store Manager
Journeys Kidz
02.2009 - 06.2009
- Open and close store, bank deposit, morning bank run, shipment, stock, inventory, and customer service, special orders, training part timers, fit children's shoes, payroll, make schedules Cleaning, and making sure store makes hourly productivity
Assistant Manager
Artisans
09.2008 - 02.2009
- Open and close store, customer service, stock, shipment, process new inventory, train new employees, make sure we were meeting goals of the store, scheduling employees
Backroom Manager
Disney Store
10.2006 - 02.2009
- Stock, shipment, inventory, maintain off site facility, replenish store front, and maintain backroom Organization, schedule shipment staff
Education
Associate of Arts -
Sinclair Community College-Dayton Ohio
Dayton, OH05.2015
High School Diploma -
West Carrollton High School
West Carrollton City, OH05.2005
Skills
- Event Coordination
- Multitasking and organization
- Customer service
- Scheduling
- Excellent communication
- Inbound Call Management
- Work Prioritization
- POS systems
- Multi-Line Phone Systems
- Hospitality Services
- Conflict Management
- Listening Skills
- Client Relationship Building
- Event design
- Logistics Management
- Contract Review
- Menu Planning
- Event Planning
- Event sales
- Events logistics management
- Event calendar management
- Attention to Detail
- Multitasking abilities
- Interpersonal Skills
- Empathy and compassion
- Administrative Support
- Problem solving
- Automated telephone systems
- Front Office Support
- Guest Relations
- Front Desk Management
- Oral and written communications
- Clerical Duties
- Office Management
- Hospitality service expertise
- Conflict and Issue Documentation
- Customer Service Management
- Vendor Sourcing
- Meeting planning
- Fundraising Events
- Time Management
- Corporate Events Planning
Certification
- Adult and Pediatric First Aid/CPR/AED
Timeline
Event & Party Manager / Operations Manager
Scene 75
12.2023 - 10.2024
Front Desk/Assistant Event Coordinator
Mills Park Hotel
10.2019 - 06.2021
Delivery Driver
Brew & Brews
02.2019 - 03.2020
Front Desk Supervisor
MAUI SANDS RESORT
07.2018 - 01.2019
Customer Service
Sitel
03.2018 - 07.2018
Customer Service
Williams-Sonoma
10.2017 - 01.2018
Front Desk Manager
WoodSpring Suites
04.2017 - 10.2017
Dispatcher
VRI
12.2016 - 03.2017
Customer Care Advocate
CareSource
10.2015 - 04.2016
Customer Care Specialist
Time Warner Cable
03.2015 - 10.2015
Senior Customer Care Representative
Victoria's Secret Direct
11.2010 - 01.2015
Photographer/ Store Manager
Picture Me Portrait Studio
05.2010 - 11.2010
Store Manager
Journeys Kidz
02.2009 - 06.2009
Assistant Manager
Artisans
09.2008 - 02.2009
Backroom Manager
Disney Store
10.2006 - 02.2009
- Adult and Pediatric First Aid/CPR/AED
Associate of Arts -
Sinclair Community College-Dayton Ohio
High School Diploma -
West Carrollton High School
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