Jessica Craig
Cleveland,GA
Summary
Hardworking Production Worker offering 4 years supporting manufacturing needs. Successful in working long hours in challenging environments, and completing tasks such as moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members, pitching in to help achieve team goals
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Overview
13
13
years of professional experience
Work History
Lead Technician
Millikan and Company
Cleveland , Ga
09.2021 - 07.2025
- Conducted pre-shift safety checks on equipment to ensure operational
- Led team in troubleshooting and repairing equipment issues.
- Implemented maintenance schedules for machinery and tools.
- Trained new technicians on operational procedures and safety protocols.
- Conducted quality inspections to ensure compliance with standards.
- Collaborated with management to improve operational efficiency processes.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Managed quality control and maintained high level of customer satisfaction.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Entered and distributed work orders to other technicians.
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Forklift Operator
MTDProducts Inc
Paris , TN
07.2018 - 08.2021
- Operated forklifts to transport materials between storage and production areas.
- Conducted routine checks on forklift equipment for safety and functionality.
- Loaded and unloaded shipments accurately, ensuring proper placement in warehouse.
- Maintained inventory accuracy by organizing stock and performing cycle counts.
- Collaborated with team members to streamline warehouse operations and improve efficiency.
- Adhered to safety protocols while operating heavy machinery in a fast-paced environment.
- Assisted in training new operators on forklift procedures and safety standards.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Ensured safety procedures were followed when operating forklifts.
- Used handheld scanners for warehouse management system compliance.
- Packaged, labeled and tagged goods before transfer.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
Apprentice Diesel Mechanic
Tosh Farms
Paris , Tn
07.2015 - 04.2018
- Inspected diesel engines for maintenance and repair needs.
- Assisted in troubleshooting mechanical issues on agricultural equipment.
- Performed routine oil changes and filter replacements on machinery.
- Maintained tools and equipment in clean and safe condition.
- Collaborated with senior mechanics to learn advanced repair techniques.
- Documented service records for equipment maintenance and repairs.
- Supported team in performing preventative maintenance tasks efficiently.
- Followed safety protocols while working in the shop environment.
- Inspected completed jobs for quality assurance purposes before returning them to customers.
- Maintained accurate records of all repairs and services performed on each vehicle.
- Investigated potential causes of engine malfunction by inspecting hoses, belts, lines.
- Followed safety protocols when working around hazardous materials such as fuel and lubricants.
- Provided feedback to supervisors regarding the effectiveness of repairs made on vehicles.
- Repaired or replaced defective electrical wiring in diesel engines according to diagrams.
- Kept work areas clean and organized at all times while adhering to company policies.
- Performed basic maintenance and repairs on diesel engines, including oil changes, filter replacements, and other minor repairs.
- Installed new parts according to manufacturer specifications.
- Performed regular preventative maintenance on vehicles according to manufacturer specifications.
Warehouse Associate
Tosh Pork Llc
Henry, TN
07.2015 - 10.2017
- Inventory Manager, Stock, Orders, Deliveries
- Operated warehouse equipment to efficiently move and store products.
- Maintained cleanliness and organization of warehouse spaces for safety compliance.
- Loaded and unloaded trucks following proper safety procedures.
- Collaborated with team members to meet daily production goals effectively.
- Prepared orders for shipment by packaging items according to specifications.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted in loading finished goods onto delivery vehicles as required.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
Current Phone Rep Sales
Friendly Heating & Air
Sarasota, FL
03.2012 - 09.2013
- Managed incoming calls regarding heating and air conditioning services.
- Provided product information to customers about HVAC systems and maintenance.
- Scheduled service appointments for technicians and customers efficiently.
- Documented customer interactions in the company's CRM system accurately.
- Handled customer complaints and resolved issues professionally and promptly.
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Educated customers on product features and benefits while providing technical support as needed.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Recognized potential sales opportunities using probing techniques during conversations with customers.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
Sarasota County High
SarasotaSkills
- Operate and monitor equipment
- Ensure sufficient supply of raw production materials on a daily basis to guarantee uninterrupted and efficient operations
- Read and interpret blueprints and diagrams to select a secure machining position and ensure quality production
- Identified a production process error that led to an annual 30% efficiency increase across all products
- Determine and report faulty equipment, including filling out hourly inspection sheets based on production quality
- Equipment maintenance
- Troubleshooting techniques
- Quality inspections
- Safety compliance
- Team leadership
- Inventory control
- Effective communication
- Problem solving
- Time management
- Training and development
- Attention to detail
- Testing and repair
- Diagnostic testing
- Mechanical aptitude
- Mechanical troubleshooting
- Schematic interpretation
- Risk mitigation
- Customer service
- Manufacturing processes
- Multitasking and organization
- Written/Verbal communication
- Repair services
- Works Well Under Pressure
- Production Assistance
- Troubleshooting and Diagnostics
- HVAC systems
- Raw Materials Processing
- Maintenance and repair
- Plant operations support
References
- Anthony Marr, Forklift Operator, MTD, 1165 Rochelle rd, Mckenzie, TN, 38201, 330-558-5977
- Tony Stepp, Diesel Mechanic, Tosh Farms, 1586 Atlantic Ave, Henry, TN, 38231, 731-243-4861
Conversion Record - Occupational Licenses Certificates Training
- Completed Life Skills Class
- Graduated from Tech School In St. Petersburg, Florida
- Safety Classes
- Leadership Training
Timeline
Lead Technician
Millikan and Company
09.2021 - 07.2025
Forklift Operator
MTDProducts Inc
07.2018 - 08.2021
Apprentice Diesel Mechanic
Tosh Farms
07.2015 - 04.2018
Warehouse Associate
Tosh Pork Llc
07.2015 - 10.2017
Current Phone Rep Sales
Friendly Heating & Air
03.2012 - 09.2013
High School Diploma -
Sarasota County High