Jessica Craig
Gulf Breeze
Summary
Proficient in managing operations and training personnel, ensuring quality service delivery while fostering strong client relationships. Committed to operational excellence and continuous improvement in business performance.
Overview
18
18
years of professional experience
Work History
Business Owner
Freedom Cleans LLC
Navarre
06.2023 - Current
- Managed daily operations of cleaning services for residential and commercial clients.
- Trained and supervised cleaning staff to ensure quality service delivery.
- Conducted client consultations to assess needs and provide tailored services.
Recruitment and Human Resources Manager
DevCare Solutions
Columbus
12.2021 - 03.2024
- Managed recruitment processes for over 20 state agencies.
- Trained recruiters on job specifications and role expectations, including cybersecurity and development positions.
- Developed training materials to enhance recruiters' knowledge of various roles.
- Streamlined recruitment strategies to align with agency needs and requirements.
District Manager
Spirit Halloween LLC
Austin
07.2021 - 12.2021
- Managed construction and dismantling of four stores, overseeing all merchandise and equipment.
- Secured permits for store openings, ensuring compliance with regulations.
- Achieved record turnover and audit scores across all locations.
Retail Store Manager and Regional MIT Manager
Circle K
Gulf Breeze
01.2014 - 06.2021
- Achieved above-average PnL performance while managing high-volume retail store.
- Dual-managed operations for nearly one year, strengthening leadership capabilities.
- Trained incoming managers on programs and responsibilities to ensure operational readiness.
- Ranked among top performers in upselling tools, significantly driving sales growth.
Paratrooper 82d ABN DIV Human Resource Speacialist
US Army
Fort Bragg
03.2008 - 08.2013
- Completed one tour in Iraq for Operation Iraqi Freedom and transitioned into Operation Enduring Freedom.
- Led a team in the Armed Forces, ensuring effective leadership and mission success.
- Served as Human Resources Specialist and Airborne Paratrooper, executing diverse responsibilities.
- Received multiple medals and awards for exemplary service and commitment to duty.
Education
Bachelor of Science - Information Technology
DeVry University
Lisle, IL08-2024
Associate of Arts - Business Administration And Management
The University of Texas At San Antonio
San Antonio, TX01-2012
Skills
- Operations management
- Quality assurance
- Recruitment strategy
- Training development
- Compliance management
- Customer relationship management
Timeline
Business Owner
Freedom Cleans LLC
06.2023 - Current
Recruitment and Human Resources Manager
DevCare Solutions
12.2021 - 03.2024
District Manager
Spirit Halloween LLC
07.2021 - 12.2021
Retail Store Manager and Regional MIT Manager
Circle K
01.2014 - 06.2021
Paratrooper 82d ABN DIV Human Resource Speacialist
US Army
03.2008 - 08.2013
Bachelor of Science - Information Technology
DeVry University
Associate of Arts - Business Administration And Management
The University of Texas At San Antonio