Jessica Crane
Georgetown,TX
Summary
Experienced Server, Trainer, Service Manager and Market Manager with a passion for providing memorable experiences to guests. Adept at upselling high-profit items and keeping service station well-stocked during busy periods. Committed to fostering repeat business through excellent customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
19
19
years of professional experience
Work History
Server
Gumbo's North
02.2014 - 12.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
The Uptown Social
05.2010 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Server, Service Manager and Market Manager
The Monument Cafe
05.2007 - 09.2011
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Managed vendor relationships to ensure timely delivery of products and services, resulting in cost savings.
- Established strong client relationships through consistent follow-up and attentive customer service, leading to repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Santa Ana College
Santa Ana, CA04.1996
Skills
- Warm and Friendly
- Staff Training
- Multitasking and prioritization
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- High Volume Dining
- Efficient service
- Customer Relations
- Computer Skills
- Excellent Verbal and Written Communication
- Organizational Skills
- Attention to Detail
- Active Listening
- Calm Under Pressure
Timeline
Server
Gumbo's North
02.2014 - 12.2023
Server
The Uptown Social
05.2010 - 12.2019
Server, Service Manager and Market Manager
The Monument Cafe
05.2007 - 09.2011
High School Diploma -
Santa Ana College
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