Jessica Crawford
Chandler,AZ
Summary
Dynamic Research Program Manager with a proven track record at Meta, excelling in end-to-end systems thinking and innovative solutions. Spearheaded initiatives that achieved a 25% faster speed to insights while maintaining full compliance. Expertise in research operations and a strong drive for continuous improvement ensure impactful program management.
Overview
6
6
years of professional experience
Work History
Research Program Manager – Marketing Insights Team
Meta
05.2025 - Current
- Currently managing programs for the Marketing Insights Team that focus on an end-to-end, systematic approach for vendor onboarding, offboarding, risk assessment, data management, and contract/purchasing programs.
- Proposing an AI tooling approach and strategies for operational improvements.
UX Program Manager - Accessiblity Team
Google
12.2024 - 03.2025
- Developed a resource allocation tracker for a Google UX team, enabling senior leadership to allocate resources effectively and prioritize budget needs.
- Created dashboard utilizing queries, formulas, pivot tables, and Gantt charts for resource display.
Research Program Manager – Metaverse Team
Meta
10.2022 - 10.2024
- Managed recruitment, programs, and business strategy that drove process improvements across the Metaverse UXR team, resulting in a 25% faster speed to insights and over $600,000 in cost savings.
- Quickly unblocked research studies and assisted a team of 65 UXRs to rapidly execute research needs, resulting in 95% of studies meeting insight need-by dates while maintaining full compliance with company policies.
- Managed and built UX research communities and panel programs for hard-to-find users, and secured a sustainable recruitment pool.
- Owned the end-to-end contract process and assisted researchers with vendor management.
- Tracked the Metaverse UXR budget, and managed forecasting, vendors, and contract processing.
- Established and nurtured strong cross-functional relationships with XFN to leverage their influence for operational improvements, or unblock study requests.
Research Operations Manager
Abbott Laboratories
03.2022 - 10.2022
- Scoped out projects for the Human Factors and Design team.
- Worked with legal, policy, communications, and clinical stakeholders to ensure HF+D studies aligned with Abbott's standards.
User Studies Research Project Manager
VoxelMaps
03.2021 - 02.2022
- Scoped work with the client to identify study requirements and created technical operation manual based on study requirements.
- Managed the participant recruitment department for multiple biometric research user study projects that delivered biometric data on over 14,000 participants.
User Studies Site Manager
VoxelMaps
08.2020 - 02.2021
- Trained and developed the international and domestic research study site teams.
- Managed a security team assigned to pre-released prototype security plans.
User Studies Research Moderator
VoxelMaps
10.2019 - 03.2020
- Identified, documented, and reported on technical and participant issues impacting data collection and participant experience.
- Moderated hundreds of in-person participants.
Education
Bachelor of Arts -
Regent University
Skills
- End-to-end Systems Thinking
- High Drive and Initiative
- Research Operations
- High Degree of Ownership
- Continuous Improvement
- Nurturing XFN Relationships
- innovative Solutions
Accomplishments
Volunteered in Guangzhou, China as an English teacher (k-12) July 2015
Timeline
Research Program Manager – Marketing Insights Team
Meta
05.2025 - Current
UX Program Manager - Accessiblity Team
Google
12.2024 - 03.2025
Research Program Manager – Metaverse Team
Meta
10.2022 - 10.2024
Research Operations Manager
Abbott Laboratories
03.2022 - 10.2022
User Studies Research Project Manager
VoxelMaps
03.2021 - 02.2022
User Studies Site Manager
VoxelMaps
08.2020 - 02.2021
User Studies Research Moderator
VoxelMaps
10.2019 - 03.2020
Bachelor of Arts -
Regent University
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