Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Crews

Lake Butler

Summary

Dependable, hard working professional with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

22
22
years of professional experience

Work History

Administrative Assistant

HCP Home Healthcare Agency
02.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.

Childcare Provider

Cherished Moments Childcare
03.2019 - Current
  • Managed multiple tasks simultaneously while responding quickly to changing needs of children under my care and utilized creative problem-solving skills to handle challenging situations.
  • Performed general administrative tasks such as answering phones, taking attendance, record keeping, supervision, scheduling, and training.
  • Communicated effectively with children's parents or guardians regarding daily activities, behavior, and any issues that may arise. Built and maintained positive relationships with my children and their families.
  • Organized activities such as games, music, outdoor play, independent or group play, and arts and crafts that foster age-appropriate learning and development.
  • Maintained records on individual children including daily observations, behavior problems, learning concerns, activities, meals served, and medication administered.

Rural Carrier Associate and Clerk

United States Postal Service
12.2012 - 03.2019
  • Demonstrated ability to manage multiple tasks and prioritize workload efficiently.
  • Utilized excellent customer service skills while interacting with customers in a friendly and professional manner.
  • Maintained accurate records, including delivery documentation and mileage logs.
  • Resolved customer complaints regarding mail delivery quickly and effectively.
  • Developed strong working relationships with co-workers, supervisors, vendors, customers, and other stakeholders.
  • Organized mail and parcels for optimal delivery speed and correctness.

Paralegal

The Law Office of Traci Phillips
08.2006 - 02.2012
  • Prepared legal documents and filed them in court.
  • Maintained legal calendar, scheduling appointments and interviews, and providing reminders of court appearances.
  • Handled sensitive and proprietary information with discretion and confidentiality.
  • Coordinated meetings between attorneys and clients regarding ongoing cases or new business opportunities.
  • Developed a strong understanding of the legal system, including relevant laws and procedures.
  • Supported attorneys in client meetings with administrative assistance and documentation.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.

Correctional Officer

Department of Corrections
04.2003 - 11.2006
  • Demonstrated ability to handle difficult inmates in a professional and effective manner.
  • Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
  • Developed excellent communication skills to de-escalate potentially volatile situations.
  • Utilized sound judgment and decision-making skills when dealing with inmates, staff and visitors.
  • Participated in regular training sessions to stay up to date on changes in correctional policies and procedures.

Education

High School Diploma -

Union County High School
Lake Butler, FL
12.2001

Skills

  • Decision-Making skills
  • Time Management
  • Microsoft Word
  • Excellent Attention to Detail
  • Strong problem solver
  • Excellent Communication Skills
  • Management, Mentoring, and Team Building
  • Conflict-resolution
  • Dependable and self-motivated
  • Customer service
  • Office administration

Timeline

Administrative Assistant

HCP Home Healthcare Agency
02.2024 - Current

Childcare Provider

Cherished Moments Childcare
03.2019 - Current

Rural Carrier Associate and Clerk

United States Postal Service
12.2012 - 03.2019

Paralegal

The Law Office of Traci Phillips
08.2006 - 02.2012

Correctional Officer

Department of Corrections
04.2003 - 11.2006

High School Diploma -

Union County High School

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