Jessica Crider

Training

• Develop and implement Registered Behavioral Technician onboarding schedule and schedule regular observations and on-the-floor observations
• Responsible for supervision and tracking average of 20 RBTs (Registered Behavior Technician) recertification's and communicating with contract manager as necessary and assisting average of 15 to obtain RBT certification
• Establishing, building, and maintaining positive relationships with school-based administrators and teams
• Works in partnership with Summa directors to create and implement new initiatives that include, but are not
  limited to online data collection and assessments and feedback surveys etc.
• Manage processes and organization for supervision hours and contracts for those pursuing their BCBA,
  develops group training and assess goals and outcomes.
• Design unrestricted hours and curriculum for group training
• Partners with Director of Clinical services to support and provide expanded BCBA training
• Develop assessment tools for process and accountability
  for functional behavioral assessment.
• Obtain and maintain Summa Academy Authorized Continuing Education (ACE) certification
  for continuing education units.
• Oversight of Safety Care Training program, including but not limited to developing training calendars for initial
  and recertification trainings.
• Supports with development of Standardized Operating Procedures and Desk Manuals for systems as
  needed.
• Builds and maintains processes and systems for Summa Academy RBT and BCBA resource drives.
• Maintain accurate and up-to-date training records.

Community

• Partners with Summa leadership team to support community outreach, including but not limited to researching, developing, and hosting monthly parent workshops and trainings.
• Organizes, implements, and coordinates training workshops and seminars for Summa families
• Creates and distributes monthly newsletter for families that includes items such as updates and community
  resources
• Responsible for ongoing evaluation and assessment of community programs and resources.
• In collaboration with Summa Leadership team, supports development and implementation of additional services: insurance funded ABA (Applied Behavior Analysis), after school services and camps.
• Develop strategic plan to optimize staff during school breaks/closure dates (e.g., holidays, winter/summer
  breaks)
• Develop and monitor quality assurance program for school-based services.
• Creates and updates social media communications to market and increase awareness of Summa Academy brand and community events.

• Drafted and distributed reports to assist Leadership team with critical business decisions.
• Recruited, hired and trained team members (BCBAs, RBTs, Behavioral Technicians
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed daily operations while overseeing multiple locations and teams
• Scheduled employees for shifts, taking into account school district needs and employee strengths.
• Design, direct, and provide services for students as contracted by each funding school district, organization, or family
• Lead staff development efforts of appropriate needs for ABA providers (BCBAs, RBTs, etc.) staff, administrative staff, and parents
• Monitor development and implementation of all aspects of services, accountable for overall effectiveness of NPA program and services
• Prepare and present reports to Co-Founders and Advisory Board
• Collaborate with private and public agencies to assure appropriate community services to prevent duplication of efforts between agencies, and to facilitate successful interventions for children and families
• Determine appropriate staffing allocations, in compliance with budget
• Develop and maintain effective communication system among all staff working at Summa Academy
• Supervise and evaluate all daily activities of staff members relative to assigned tasks; reassign operational responsibilities of staff members as necessary to provide opportunities for cross-training and growth.
• Plan, implement and facilitate professional development and in-services for staff
• Monitor development and maintenance of individual records of all students services
• Develop budget recommendations and provide expenditure control on established budget

• Establish tools and resources to achieve KPIs (Key Performance Indicators) for home and center based services
• Collaborate with Regional Director in making decisions to grow region (openings for clients and foreseeing needs to hire staff at all levels)
• Build and maintain relationships with directors of Special Education in districts served
• Identify and resolve barriers for Program Supervisors to provide quality clinical work and to meet job expectations
• Create opportunities to increase employee engagement and build strong, cohesive team
• Commit to helping Behavior Technicians and Program Supervisors find success and gratification in their job by proving guidance, motivation, emotional support and role modeling
• Utilize active listening and interpersonal communication skills to build professional relationships with clinical staff, clients, parents and school districts
• Deliver clinical and administrative feedback/coaching to Behavior Technicians and Program Supervisors
• Determines employees past corrective action history and work performance evaluation during disciplinary investigations
• Design performance improvements plans.
• Enhanced customer satisfaction with implementation of effective communication channels and timely resolution of issues.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Improved operational efficiency by streamlining processes and implementing innovative strategies.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Cultivated interpersonal skills by building positive relationships with others.
• Self-motivated, with strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
• Establish tools and resources to achieve KPIs (Key Performance Indicators) for home services
• Interacted well with employees/coworkers to build connections and nurture relationships.
• Collaborate with Regional Director in making decisions to grow region (openings for clients and foreseeing needs to hire staff at all levels)
• Visited sites periodically to view service levels and adherence to Juvo service standards.
• Observed each employee's individual strengths and initiated ways to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Skilled at working independently and collaboratively in team environments
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Identify and resolve barriers for Program Supervisors to provide quality clinical work and to meet job expectations
• Adapt quickly to unexpected scenarios that arise day to day
• Mitigate and provide practical resolutions raised by Behavior Technicians and Program Supervisors, escalating to Human Resources as needed
• Ensure HIPAA compliance at all times
• Utilize active listening and interpersonal communication skills to build professional relationships with clinical staff, clients, school districts and parents
• Deliver clinical and administrative feedback/coaching to Behavior Technicians and Program Supervisors
• Determines employees past corrective action history and work performance evaluation during disciplinary investigations
• Design performance improvements plans.

• Lead All Staff Regional meetings consisting of Human Resource updates/training, and on-going clinical training for Behavior Technicians
• Mitigate and provide practical resolutions raised by Behavior Technician's before escalating to administrative staff
• Skilled at working independently and collaboratively in team environments
• Conduct interviews for Behavior Technician position during hiring process
• Learned and adapted quickly to new technology and software applications (online data collection platform)
• Deliver clinical and administrative feedback/coaching to Behavior Technicians and Program Supervisors
• Worked effectively in fast-paced environments.
• Determines employees past corrective action history and work performance evaluation during disciplinary investigation(s)
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Ensure HIPAA compliance when supporting Behavior Technicians/Program Supervisors at all times
• Cultivated interpersonal skills by building positive relationships with others.
• Utilize active listening and interpersonal communication skills to build professional relationships with clients, parents and clinical staff.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Develop professional mentorship with Behavior Technicians to further their career
• Continuing case management with ongoing updates to development of new programs and behavior support plans that will allow clients to reach optimal progress
• Efficiently delegate work tasks to Program Supervisors
• Ensure accuracy of program implementation and data collection by collecting IOA data
• Conduct assessments to begin services as well as ongoing assessments to monitor progress and to determine future goals.
• Enhanced client care by implementing evidence-based clinical practices and protocols.
• Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.