Jessica Crisp

• Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
• Responded promptly to emergency situations and provided medical aid.
• Processed inmates by taking photographs and fingerprints.
• Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.

• Generated weekly and monthly status reports for helpful progress tracking.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Developed and maintained project documentation for reliable records.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Increased customer satisfaction through adherence to quality standards and customer requirements.

Mentored and encouraged employees to strive for excellence while fostering professional growth.

As a Job Coach, I assisted individuals with mental and physical disabilities, to provide customer service to customers by waiting tables, taking orders, bringing out food and drinks, to clear tables, and to ring up customer’s bills.

Direct care, I assisted in bathing,changing, feeding, and doing activities with individuals with mental and physical disabilities.

Food and Nutritionist, prepped food for residents with special food and formulas for their everyday meals.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Provided training and support to new associates to help provide high-quality customer service.
• Provided customer feedback to management and identified areas of improvement for products and services.
• Increased revenue by cross-selling and upselling products and services.
• Developed and actualized customer service initiatives to decrease wait times.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries.
• Maintained records by recording and filing physicians' orders and prescriptions using Software.
• Organized medications for pharmacists to dispense by preparing labels, reading medication orders and prescriptions, assembling intravenous solutions and calculating quantities.
• Preserved pharmacy inventory by inspecting pharmaceutical stock to determine inventory level.
• Utilized Software to complete new and updated patient profiles.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Oversaw all daily office operations and equipment maintenance.
• Created weekly and monthly reports and presentations for management team.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Inspected cleanliness of common areas and offices.
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