Jessica Crivelli
Mars,Pa
Summary
Exceptionally motivated individual ardent in pursuit of securing a job in the field of healthcare. Results-driven Admissions/ Manager bringing progressive background in Healthcare environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Insightful marketing with experience devising and implementing marketing campaigns. Built deep understanding of target audience and competitors to develop effective marketing messaging. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.
Overview
14
14
years of professional experience
Work History
Admissions/Marketing Manager
Paramount Home Health
Mars , PA
12.2021 - Current
- Coordinates and manages admission process for facility, serving as primary liaison for prospective patients, families and designated healthcare providers.
- Manages the overall admissions process for the center from generating referrals up to admission. Increased census by 20 residents in 3 months.
- Traveled frequently to referring facilities, reminding them of pertinent information on admission criteria and what Paramount accepts
- Daily report along with end-of month audits on all admissions to ensure/maintain compliance
- I am responsible for developing, implementing and executing strategic marketing plans for the entire organization (or lines of business and brands within the organization) in order to attract potential customers and retain existing ones.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Research industry and marketplace trends to develop marketing solutions and enhance business operations
- Developed network of related professionals to open up business opportunities
- Transformed corporate websites and social media platforms to better engage customers and promote sales
Administrative Coordinator
UPMC
Pittsburgh , PA
07.2018 - 07.2020
- Plans conferences for department and department heads
- Coordinates workflow of employee(s) and provides administrative support of complex and technical nature to multiple divisions
- Performs all responsibilities of Administrative Assistant Senior
- Reviews administrative procedures and operating practices and makes recommendations to increase efficiency
- Analyzes complex information requests and determines complex trends
- Develops reports for executive and department
- Develops and sends correspondence on behalf of department head (i.e., draft and send meeting minutes; draft and send meeting events)
- Daily management of ordering supplies.
- Monitored and directed incoming mail and prepared outgoing mail
- Transcribed meeting minutes for management's records
- Prepare detailed documents and reports in adherence to administrative processes
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Improved office operations by automating client correspondence, record tracking and data communications
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Kept high average of performance evaluations
- Organized meetings for executives and coordinated availability of conference rooms for participants
Skilled Care Operations Manager
Five Star Home Health Care
05.2015 - 05.2017
- Manages all aspects of patient/client intake process and ongoing care coordination activities within assigned Clinical Team
- Manages and ensures Intake/staffing data is maintained with current and pending clients & hospitalized clients.
- Fields referrals and ongoing monitoring of ECIN, Aidin, Curaspan
- Manages Initial Order F2F Compliance Tracking and scheduling of initial / ongoing frequencies
- Coordinates initial assessments and evaluations with clinicians
- Daily management reports of field staff productivity
- Daily management and ordering of supplies for patients within assigned Clinical Team
- Manages daily action on past due visits report and communicating with field staff.
- Maintained excellent attendance record, consistently arriving to work on time
- Carry out day-to-day duties accurately and efficiently
- Led projects and analyzed data to identify opportunities for improvement
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Save money by implementing cost-saving initiatives that address long-standing problems
- Improved operations through consistent hard work and dedication
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Business Analyst
Tyco International
09.2013 - 05.2015
- Designed and processed data flow and data model diagrams
- Developed and proposed quality control measures to support operational logistics
- Analyzed client business requirements, developed conceptual data and processed models to include data dictionaries and volume estimates
- Assisted in the coordination of information technology projects related to business analytics
- Led team members through problem solving techniques.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Evaluated trends to understand competitive environments and assess current strategies
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
Clinical Coordinator
AZ Heart Rhythm Center
09.2011 - 08.2013
- Managed patient telemetries systems to include EKG’s, vitals, INR management and sleep monitoring systems
- Performed back office medical assistant duties
- Transcribed medical records
- Regulated integrity, confidentiality and safety of facilitated patient care in accordance with HIPAA regulations
- Advocated CPR certifications and OSHA standards.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards
- Managed emergency patients and handled patient treatment concerns
- Coordinated, monitored, assigned and documented patient and clinical care activities
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas
Specialist
United States Army
01.2008 - 03.2011
- Supervised and performed duties involving request, receipt, storage, issue, accountability and preservation of supplies and equipment
- Maintained automated supply system accounting for organizations equipment
- Prepare all units supply documents.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
Specialist
Supply, United States Army
01.2008 - 03.2011
- Trained and mentored new soldiers in the field of unit supply and logistics
- Managed the logistics of vital military equipment under stressful kinetic operations during Operation Enduring Freedom, Afghanistan, 2009-2010
- Achieved several awards for exceptional professionalism in combat.
Education
Bachelors of Science - Healthcare Administration
Robert Morris University
Coraopolis, PA03.2030
Associates of Science - Radiology Technician
The Bryman School of Arizona
Phoenix, AZ2013
Skills
- Strategic Marketing
- Marketing Program Management
- Marketing and Advertising
- Competitor Analysis
- Relationship Building
- Marketing Strategy Development
- Database Management
- Campaign Performance Tracking
- Records Organization and Management
- Team Leadership
- Operational Records Maintenance
- Business Leadership
- Manager support
- Accomplished manager
Accomplishments
- Clinical Observation, Practical Tech in Radiology Externship, completed 570 hours of hands-on training in a clinical setting, gaining knowledge and experience in chest and extremity x-rays as well as training in front and back office medical skills
- Assisted in providing quality patient care upholding the company’s value and standards of business
- Army Commendation Medal, for meritorious achievement, Operation Enduring Freedom, Afghanistan
- Member, International Institute of Business Analysis, (IIBA) 2014-2016,
- ADDITIONAL SKILLS AND SCHOOLS
- Certification, Cardio pulmonary resuscitation, 2014
- Certification, HIPPA 2014
- Certification, Army Quartermaster, 20082 _______________________________________________________________________________ 3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Admissions/Marketing Manager
Paramount Home Health
12.2021 - Current
Administrative Coordinator
UPMC
07.2018 - 07.2020
Skilled Care Operations Manager
Five Star Home Health Care
05.2015 - 05.2017
Business Analyst
Tyco International
09.2013 - 05.2015
Clinical Coordinator
AZ Heart Rhythm Center
09.2011 - 08.2013
Specialist
United States Army
01.2008 - 03.2011
Specialist
Supply, United States Army
01.2008 - 03.2011
Bachelors of Science - Healthcare Administration
Robert Morris University
Associates of Science - Radiology Technician
The Bryman School of Arizona
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