Jessica Crookham-Ball

Contract position. Extensive market research of new industry, competitors and ideal customer profile for a white label enterprise resource planning software for the DME rental industry. Self sourced leads to input into company's CRM. Attain new logo accounts. Sales outreach, virtual product demonstrations and meetings. Six month sales cycle.

• Attended Infrastructure and Materials testing specific training and conferences gaining knowledge to better understand challenges clients face, to be an expert in the field.
• Provide enterprise software product demonstrations for geotechnical, architectural, engineering and construction industries.
• Gained new skills and knowledge of asphalt paving as well as working hands on in geotechnical materials testing lab.
• Researched and completed sales outreach to potential clients. Commercial labs, Engineering and Construction.
• Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
• Project Manager for specific areas of current and new software development. Managed Jira for ticketing of current and new software applications. Met weekly with developers to manage all sprints for user acceptance training and development of new software applications.
• Responded to specific customer requests, including RFP responses and industry-specific solutions.
• Worked hand in hand with professional engineers to best assist clients as well as potential clients in software best practices.
• Strong relationship business acumen.

• Sold new shipping and mailing solutions provided by Pitney Bowes supporting SMB accounts all over America.
• Exceeding monthly quota ranges from 99k-125k.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Prepared and submitted closed sales contracts to keep management informed of daily sales activities and progress.

• Focused on commitment and belonging I grew the program's enrollment from less than ten in 2005 to an average of 30 within 4 years resulting multiple championship titles when I left in 2021.
• Trained and led teenagers with a variety of structured lessons to contribute to a safe environment for emotional and physical growth of each individual and the program as a whole.
• Created environment of accountability by working to instill self-confidence and self-discipline for all teammates to be valued and proud.
• Made free group and one-on-one tutoring for academic success available before or after practices, both in and outside of the season.
• Continued learning new and advanced emotional and physical training methods to implement to provide the best program for success of my team. Success resulted in many forms including at the high school level by moving on to regional and state competition as well as West Point, military service branches and college scholarships awarded.
• CPR and First Aid Certified.

• Completed development sprints and sales outreach to help craft recruiting and applicant tracking software for a very lean startup based out of the Netherlands. Intense focus on creating a better platform for people and company culture.
• Utilized multiple different software applications such as Zoom, Calendly, Dux-Soup, Mailchimp, and Hunter.io to grow business.
• Creative email copy and video messaging campaigns to secure virtual meetings about our product fit with other startups, such as Noom as well as long standing companies such as BOSCH-Daimler.
• Hosted virtual hiring events for various companies based in and outside of the US.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Shifted and pivoted various times to improve offering as product was not quick enough to fill our ATS goals for recruiting.

• Prospected and sold into multiple verticals using MEDDPICC sales methodology in a large territory demonstrating business technology solutions to help drive profitability and compliance.
• Secured meetings to understand of goals, objectives and the buying processes to meet each individual account's business needs.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
• Fantastic product demonstration skills with 80% close ratio on new accounts and 75% upsell on current accounts.
• Assisted my co-workers in closing software business while managing my individual quota.
• Distributed marketing materials to existing and prospective clients to promote products and services.
• Maintained excellent account management with on-going training on product features and review any product or business updates.
• Average sales agreement $35k and sales cycle four to six months.

• Independent contractor covering all of Northeast Ohio testing and treating water for Rainsoft, Home Depot and the Health Department.
• Conducting tests of water from a variety of sources.
• Testing and analyzing water quality contaminants and demonstrating a customized solution to allow an informed and permanent solution to be considered.
• I achieved a perfect ten “voice of the customer” every year based on all customer feedback to Home Depot and Rainsoft.
• Consultative selling with average ticket size of $6,000.00
• Consistently ranked in top 5 regionally based on sales.
• Filmed for use in a corporate commercial.

• Responsible for the production of location revenue goals and developing sales agents.
• Daily coaching with sales agents with the proper sales process to push location sales.
• Analyzing product penetration for personal and location yields.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Prior to my joining the location they had not achieved the target set to earn bonus, both months we hit the target to bonus.
• Corporate closed our location and ceased operations effective January 24, 2014. I was offered employment at other locations in America at that time.

• Increased event sales revenue by developing and maintaining strong relationships with clients.
• Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
• Managed a diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
• Collaborated with cross-functional teams, including marketing, kitchen operations, and finance to optimize event outcomes and profitability.
• Implemented innovative strategies to maximize event attendance, resulting in increased brand exposure and positive client feedback.
• Mentored team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.

• Streamlined hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
• Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Promoted a safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Implemented policies and procedures to maintain compliance with brand standards and local regulations.

• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walk through.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Improved customer feedback scores through consistent delivery of friendly and personalized service.
• Managed inventory effectively, ensuring sufficient stock levels for daily breakfast service requirements.
• Resolved guest complaints promptly, ensuring positive experiences throughout their stay at the hotel.