Summary
Overview
Work History
Education
Skills
Interests
Timeline
Cashier

Jessica Cross

Shawnee,OK

Summary

Dynamic and customer-focused professional with extensive experience at Crows Farm Market, excelling in cash handling and customer service. Proven ability to enhance shopping experiences and build lasting relationships, while maintaining inventory accuracy and compliance. Recognized for exceptional problem-solving skills and a strong work ethic, contributing to increased sales and customer satisfaction.

Experienced with auditing and analyzing medical records for accuracy and compliance. Utilizes advanced auditing techniques to identify and correct discrepancies, ensuring data integrity. Knowledge of healthcare regulations and best practices, contributing to high-quality documentation.

Overview

13
13
years of professional experience

Work History

Cashier

Crows Farm Market
07.2022 - 05.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining accurate cash drawer balances during shifts.
  • Provided exceptional customer service to enhance shopping experiences.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.
  • Monitored stock levels at registers, restocking supplies as needed for efficiency.
  • Implemented practices to uphold cleanliness and organization in checkout areas.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Budtender

Forward Solutions 420
10.2019 - 02.2020
  • Provided exceptional customer service by assisting clients in selecting appropriate cannabis products.
  • Educated customers on product strains, effects, and consumption methods to ensure informed decisions.
  • Maintained compliance with state regulations and company policies regarding cannabis sales and inventory management.
  • Collaborated with team members to create an inviting atmosphere that enhanced customer experience and retention.
  • Handled cash transactions efficiently while ensuring accurate record-keeping of sales and inventory levels.
  • Monitored inventory levels regularly, identifying trends to prevent stock shortages or overages within the store.
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
  • Packaged regulated products in appropriate exit containers.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.

Field Technician

Ciox Health Phoenix
08.2015 - 10.2019
  • Collaborated with healthcare providers to ensure accurate data retrieval and compliance with regulations.
  • Diagnosed technical issues, implementing timely solutions to minimize service disruptions.
  • Managed inventory of tools and equipment, ensuring availability for efficient project execution.
  • Developed standard operating procedures that improved overall workflow efficiency in field operations.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Utilized safety practices with no complaints or accidents.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
  • Enhanced security measures, significantly reducing risk of data breaches and cyber attacks.
  • Streamlined data management processes, optimizing storage and retrieval of critical information.
  • Worked with diverse types of weather and ground conditions.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Efficiently worked with various EMR systems and hybrid sites.
  • Covered audits for coworkers.
  • Traveled where needed with short notice.

Soft Lines Processer/Supply Clerk/Safety Coordinator

Wall's Warehouse
08.2012 - 07.2014
  • Managed inventory levels, ensuring timely restocking and minimizing stockouts.
  • Organized and maintained warehouse layout for efficient space utilization and accessibility.
  • Operated equipment including pallet jacks to transport materials safely.
  • Conducted regular quality checks on incoming shipments to ensure compliance with standards.
  • Implemented inventory tracking system, improving accuracy of stock records by reducing discrepancies.
  • Led safety training sessions, promoting workplace safety protocols among staff members.
  • Organized and maintained stock records and inventory documents.
  • Collaborated with team members to streamline order processing and improve workflow efficiency.
  • Enhanced inventory management by implementing efficient tracking and organization systems.
  • Coordinated closely with other departments to anticipate future needs based on project timelines or seasonal fluctuations.
  • Reduced supply shortages by conducting regular audits and maintaining accurate records of all items.
  • Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfillment tasks.
  • Provided excellent customer service to internal departments, addressing their supply needs promptly and professionally.
  • Managed inventory for large commercial business operation.
  • Maintained strict adherence to company policies and procedures, ensuring compliance with all applicable laws and regulations.
  • Collaborated with team members to complete large-scale projects within tight deadlines, improving overall efficiency.
  • Ensured timely deliveries by coordinating closely with transportation providers and monitoring shipment schedules.
  • Participated in annual physical inventories, accurately counting items and updating records as needed.
  • Trained new employees on company procedures related to supply management, fostering a knowledgeable workforce equipped for success.
  • Contributed to reducing waste by identifying opportunities for reusing or recycling materials when appropriate.
  • Maintained a clean and safe working environment, adhering to all safety protocols and regulations.
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
  • Closely monitored material readiness of high-priority units.
  • Maintained audit trails to adhere to performance requirements.
  • Synchronized supply chains to optimize inventory and service procedures.
  • Sorted and delivered materials to different work areas and staff.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Conducted safety audits to identify hazards and ensure compliance with regulations.
  • Developed and implemented safety training programs for warehouse staff.
  • Led incident investigations to determine root causes and prevent future occurrences.
  • Collaborated with management to create emergency response plans and procedures.
  • Monitored safety equipment usage and conducted regular inspections for maintenance needs.
  • Facilitated communication between departments regarding safety policies and best practices.
  • Analyzed accident reports to identify trends and recommend corrective actions.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
  • Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Monitored workplace activities to determine compliance with safety regulations and standards.

Education

Associate of Applied Science - Medical Office

Seminole State College
Seminole, OK
05-2008

Office Management - Medical Informatics

Gordon Cooper Technical Center
Shawnee
05-2007

High School Diploma -

Shawnee High School
Shawnee
05-1993

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Complex Problem-solving
  • Merchandise restocking
  • POS system operations
  • Staff training
  • ID verification
  • Attention to detail
  • Inventory management
  • Inventory control
  • Order packaging
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Product recommendations
  • Reports and documents
  • Records maintenance
  • Proficient in Microsoft Office Suite
  • Regulatory compliance
  • Multitasking and organization
  • Clear communication
  • Data entry
  • Basic math
  • Ordering and stocking
  • Food management experience
  • Supply ordering
  • Supervisory experience
  • Food presentation
  • Bakery operations
  • Preventive Maintenance
  • Waste reduction
  • Allergy awareness
  • Sanitation procedures
  • Food cost analysis
  • Expiration monitoring
  • Recipe development
  • Ingredient knowledge
  • Social media marketing
  • Menu planning
  • Well-versed in menu planning
  • Portion control
  • Vegan baking
  • Baking equipment maintenance
  • Recipe creation and conversion
  • Slicer safety
  • Bread baking
  • Food safety oversight
  • Safety sanitation
  • Display upkeep
  • Food quality standards hygiene
  • New recipe testing
  • Employee training
  • Superior work ethic
  • Administrative documentation
  • Computer proficiency
  • Problem anticipation and resolution
  • Calendar and scheduling software
  • Creativity and originality
  • Work area inspection
  • Physical stamina
  • HIPAA compliance
  • Clinical documentation review
  • Medical terminology
  • Continuous improvement mindset
  • Analytical problem solving
  • Auditing techniques
  • CPT coding
  • Electronic health records management
  • Healthcare data analysis
  • Medical billing procedures
  • Medical record review
  • Clinical documentation
  • Regulatory research
  • Healthcare regulations
  • Compliance monitoring
  • Policy interpretation
  • Medical billing
  • Medical coding
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Troubleshooting abilities
  • Electronic health records
  • Relationship building
  • Microsoft Excel
  • Medical documentation
  • Patient scheduling
  • Insurance verification
  • Task prioritization
  • Patient care coordination
  • Self motivation
  • Interpersonal skills
  • EMR systems
  • Analytical thinking
  • Patient data confidentiality
  • Goal setting
  • Medical release of information ROI processes
  • Appointment scheduling
  • Professionalism
  • Records accuracy
  • Patient information verification
  • Continuous improvement
  • Adaptability
  • Confidentiality practices
  • Written communication
  • Paperwork processing
  • Records scanning
  • Patient health information Access
  • Medical history recording
  • Patient medical records maintenance
  • Electronic health record applications
  • Document management
  • Compliance management
  • Records review
  • Protected health information
  • Epic systems
  • Professional demeanor
  • Problem-solving aptitude
  • Electronic filing system organization
  • Word processing software
  • Health information systems
  • Patient rights

Interests

  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • DIY and Home Improvement
  • Dancing
  • Youth Development Programs
  • Participating in local clean-up initiatives
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Music
  • Reading
  • Learning new cooking techniques and expanding my culinary skills
  • Pilates
  • Community Cleanup
  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gardening
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Rock Climbing
  • I like looking at the stars and learning about constellations
  • Outdoor Recreation
  • Backpacking and Hiking
  • Woodworking
  • Crafting and DIY Projects
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Fundraising Events
  • Hiking
  • Historical Exploration
  • Mindfulness Practices
  • Yoga
  • Volunteer Work
  • I like trying new recipes and food trends
  • Regularly practice mindfulness and meditation for overall wellness
  • Genealogy
  • Growing herbs, vegetables, or fruits in home gardens
  • Camping
  • Fashion and Style
  • Creative Writing
  • Personal Development and Self-Improvement
  • Playing violin and tutoring in violin

Timeline

Cashier

Crows Farm Market
07.2022 - 05.2025

Budtender

Forward Solutions 420
10.2019 - 02.2020

Field Technician

Ciox Health Phoenix
08.2015 - 10.2019

Soft Lines Processer/Supply Clerk/Safety Coordinator

Wall's Warehouse
08.2012 - 07.2014

Associate of Applied Science - Medical Office

Seminole State College

Office Management - Medical Informatics

Gordon Cooper Technical Center

High School Diploma -

Shawnee High School

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Jessica Cross