JESSICA CROSSON
Irvine,CA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Server, Food Runner, Server Assistant
Pelican Hill Resort
2018.07 - 2023.05
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Runner
Orange Hill Restaurant
2018.04 - 2020.03
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Carried trays from food counters to tables
- Responded quickly to meet customer needs and resolve problems.
- Adhered to quality and service standards to support operational goals.
Host, Food Runner, Takeout
BJ's Restaurant
2016.10 - 2018.07
- Exercised focus and concentration to keep track of tables and remember orders
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Delivered customer checks and securely processed credit card or cash payments
- Jotted down customer orders and promptly delivered food and drinks
- Greeted and accommodated guests, building positive experience from first interaction.
Server
Montage Resorts
2023.06 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Fire Science
Santa Ana College
Santa Ana, CAHigh School Diploma -
Valencia High School
Placentia, CA06.2013
Skills
- Food and Beverage Service
- Team Player
- High-Volume Dining
- Warm and Friendly
- Guest Inquiries
- Suggestive Selling
Timeline
Server
Montage Resorts
2023.06 - Current
Server, Food Runner, Server Assistant
Pelican Hill Resort
2018.07 - 2023.05
Runner
Orange Hill Restaurant
2018.04 - 2020.03
Host, Food Runner, Takeout
BJ's Restaurant
2016.10 - 2018.07
No Degree - Fire Science
Santa Ana College
High School Diploma -
Valencia High School
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