Hi, I’m
Jessica Crouch
Quitman,Arkansas
Summary
Customer service professional with track record of enhancing customer satisfaction through chat support. Proven ability to address and resolve customer concerns efficiently and effectively. Known for team collaboration and adaptability, ensuring seamless operations and positive outcomes. Skilled in communication and conflict resolution, with focus on achieving results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
years of professional experience
1
Certification
Work History
Comcast Media CenterPHILIADELPHIA , Arkansas
Customer Service Chat Representative
11.2009 - 03.2024
Job overview
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
Education
Liberty UniversityLynchburg, VA
Bachelor of Science from Human Resources Development
05-2027
University Overview
Associate Degree in Business Administration LIBERTY UNIVERSITY Dean’s List recipient - Relevant coursework: Accounting, Organizational Management, Digital Marketing > - Member of the Student Leadership Council
Skills
- Customer relationship building
- Customer service management
- Sales team leadership
- Team coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of SALES
Certification
- CSP - Certified Sales Professional
Timeline
District Sales Manager
Verison
01.2019 - 03.2024
Liberty University
Bachelor of Science from Human Resources Development
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