Summary
Overview
Work History
Education
Skills
Languages
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Education and Training
Work Preference
Timeline
Jessica Crouch
Open To Work

Jessica Crouch

Quitman,Arkansas

Summary

Dynamic customer experience professional with a proven track record at Mobile Heartbeat, excelling in customer relationship management and technical support. Skilled in utilizing Salesforce CRM to enhance sales opportunities and drive customer satisfaction. Adept at training teams and negotiating contracts, ensuring optimal outcomes for clients and the organization. Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Resourceful Customer Experience Representative known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and customer relationship management. Excel in empathy, adaptability, and active listening, ensuring positive outcomes in customer interactions. Committed to enhancing customer satisfaction through quick resolution of issues and insightful support.

Overview

18
18
years of professional experience

Work History

Remote Customer Experience Rep

Mobile Heartbeat
Waltham, MA
08.2013 - 03.2024
  • Maintained up-to-date knowledge of product updates and changes to help customers make informed decisions.
  • Identified opportunities to increase sales by suggesting additional products or services that may be beneficial for the customer's needs.
  • Utilized various software programs such as Salesforce CRM and Zendesk Support System to manage incoming inquiries.
  • Conducted surveys via email or phone interviews to gather insights into customer experiences.
  • Performed administrative tasks such as data entry, filing documents, scheduling appointments.
  • Coordinated with other departments to ensure customer requests were addressed promptly.
  • Provided training and mentoring for new Customer Experience Representatives.
  • Maintained accurate records of customer interactions and transactions using CRM software

Account Manager

Greenwell
Quitman, AR
02.2006 - 02.2012
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential new customers.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Developed pricing models for various products and services based on market conditions.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Provided technical support to customers when needed.
  • Presented product features and advantages to potential customers during sales meetings.
  • Negotiated contracts with clients to maximize revenue potential.

Education

Bachelor of Science - IT Specialist (Systems Analysis/Administration)

Liberty University

XYZ College

May 2024

  • Bachelor of Arts in English, department honors
  • 3.8 GPA

Skills

  • System analysis
  • Network administration
  • Technical support
  • Customer relationship management
  • Data entry
  • Sales coordination
  • Remote office availability
  • MS office
  • Professional phone voice

Languages

Spanish
Limited

<Enter your own>

Education and Training

true,other

Work Preference

Work Type

Full TimePart TimeGig Work

Location Preference

Remote

Salary Range

$45000/yr - $100000/yr

Important To Me

Work from home option

Timeline

Remote Customer Experience Rep - Mobile Heartbeat
08.2013 - 03.2024
Account Manager - Greenwell
02.2006 - 02.2012
Liberty University - Bachelor of Science, IT Specialist (Systems Analysis/Administration)

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