Jessica Crouell
Greenville,NC
Summary
Ambitious, career-focused job seeker, anxious to secure a position in a law firm that requires a knowledgeable and agile legal assistant offering varied experience with claimants seeking personal injury and Social Security disability benefits.
Overview
19
19
years of professional experience
Work History
Medical Records Manager
Ricci Law Firm
04.2018 - Current
- Enhanced efficiency by supervising 18 staff in medical records management.
- Maximized team performance by mentoring members and monitoring daily activities.
- Communicated improvement opportunities to enhance operational workflows effectively.
- Provided actionable feedback to management regarding employee performance and training needs.
- Processed medical providers' invoices and recorded fees in Litify database accurately.
- Generated follow-up reports bi-weekly to track progress and ensure accountability.
- Collaborated with other departments to ensure smooth workflow and communication.
Certified Trainer, Service Professional & ToGo Spe
Darden Restaurants, Inc
12.2006 - Current
- Enter all ToGo orders in POS and package to leave the restaurant
- Receive money from guests for ToGo orders, count daily revenues, and complete proper inventory paperwork
- Train new employees on job responsibilities
- Assist managers with daily duties
- Expo food
Case Manager/Claims Resolution Specialist
O'Brien & Feiler
09.2014 - 10.2017
- Accurately entered client data in Needles database
- Called patients to obtain accident/hospital visit information
- Arranged correspondence on behalf of the attorney
- Answering and returning phone calls efficiently and promptly
- Reviewing documents to ensure correct payments are received
- Preparing and mailing various documents pertinent to accounts
- Emailing/calling attorneys and adjusters for status updates
Legal Assistant/Disability Supervisor
Ricci Law Firm
07.2012 - 09.2014
- Processed over 400 new Social Security disability claims monthly, ensuring accuracy.
- Managed calendars and rescheduled appointments to accommodate employee absences.
- Reviewed and tracked due diligence checklists for compliance and efficiency.
- Completed up to 10 SSD and SSI applications daily, meeting strict deadlines.
- Assigned withdrawals and kicks for proper case closures using Needles database.
- Generated and processed retainer packages, ensuring timely follow-up and client communication.
- Screened prospect inquiries to determine claim acceptance or denial based on criteria.
- Drafted and submitted over 100 attorney briefs for administrative law judges efficiently.
Education
Associate of Arts Diploma
Pitt Community College
Winterville, NC12.2007
High School Diploma -
West Craven High School
Vanceboro, NC05.2003
Skills
- Solution oriented
- Good communication skills
- Adaptability and ability to work under pressure
- Database management
References
References Available Upon Request
Timeline
Medical Records Manager
Ricci Law Firm
04.2018 - Current
Case Manager/Claims Resolution Specialist
O'Brien & Feiler
09.2014 - 10.2017
Legal Assistant/Disability Supervisor
Ricci Law Firm
07.2012 - 09.2014
Certified Trainer, Service Professional & ToGo Spe
Darden Restaurants, Inc
12.2006 - Current
Associate of Arts Diploma
Pitt Community College
High School Diploma -
West Craven High School