Jessica Cruz
Sylmar,CA
Summary
Proven Office Administrator with a track record of enhancing operational efficiency at Brother’s Glass by implementing robust office administration and time management practices. Excelled in administrative support, ensuring seamless scheduling and calendar management. Demonstrated exceptional customer service, improving client satisfaction and streamlining financial processes with a keen eye for detail and strong organizational skills.
Overview
7
7
years of professional experience
Work History
Office Administrator
Brother’s Glass
Sylmar, CA
06.2019 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
Office Administrator
SoCal Hyperbaric Oxygen Center
Encino, CA
01.2021 - 05.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Administrative Assistant
Alfred Law Office
Tarzana, CA
10.2017 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate Of Business Administration - Business Administration
Moorpark College
Moorpark, CASkills
- Time Management
- Office Administration
- Administrative Support
- Schedule and Calendar Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Administrator
SoCal Hyperbaric Oxygen Center
01.2021 - 05.2023
Office Administrator
Brother’s Glass
06.2019 - Current
Administrative Assistant
Alfred Law Office
10.2017 - 07.2018
Associate Of Business Administration - Business Administration
Moorpark College