Jessica Cruz-Ramos
Deltona
Summary
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Overview
2021
2021
years of professional experience
Work History
Front Desk Coordinator
Ability Rehabilitation
2016 - 2025
- Managed front desk operations, ensuring smooth patient check-in and scheduling processes.
- Coordinated communication between patients and rehabilitation staff to enhance service delivery.
- Implemented office procedures that improved workflow efficiency and reduced appointment scheduling errors.
- Trained new front desk staff on customer service protocols and office systems, fostering a collaborative work environment.
- Developed patient information management strategies that ensured accuracy and confidentiality of records.
- Oversaw inventory management for office supplies, optimizing resource allocation across departments.
- Conducted regular audits of appointment schedules to maintain operational integrity and minimize conflicts.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
Customer Service Associate
Winn-Dixie
11.2005 - 08.2020
- Assisted customers with inquiries, ensuring timely resolution of issues and enhancing satisfaction.
- Processed transactions accurately using point-of-sale system to maintain efficient checkout operations.
- Maintained product knowledge to provide informed recommendations and support customer decision-making.
- Collaborated with team members to ensure a clean, organized store environment for optimal shopping experience.
- Handled customer complaints effectively, employing problem-solving skills to restore confidence in services provided.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Pine Ridge High School
Deltona, FL06.2002
Timeline
Customer Service Associate
Winn-Dixie
11.2005 - 08.2020
Front Desk Coordinator
Ability Rehabilitation
2016 - 2025
High School Diploma -
Pine Ridge High School