Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
Generic

JESSICA CRUZ VELASQUEZ

Lynn

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Seasonal Worker

UPS
11.2023 - Current

Assisted drivers with package delivery, ensuring timely and accurate distribution during peak seasons.

Processor

Minuteman Tax Services
01.2024 - 09.2024

Processed tax returns, ensuring accuracy and compliance, while providing client support in a fast-paced environment.

Staff

The Nexmex Thing / Pots Hotpot
10.2022 - 12.2023

Bartender/Server

Served as a server and bartender at both restaurants. Gained experience in adapting to the adjustments and challenges of a new restaurant, at Pots, providing excellent customer service, taking orders, and ensuring a clean, organized environment.

Social Media Manager

  • Directed, produced, and organized content for social media for The Nexmex Thing

Kitchen Staff Member

Kelly's Roast Beef
09.2020 - 09.2022

Kitchen staff

Drive-Thru Attendant

Cashier

Classroom Aide

Bridgewell
06.2022 - 08.2022

Marketing and Development Intern

Bridgewell
10.2021 - 06.2022

Created promotional videos to help generate donations

Filmed, edited, and directed videos

Bridgewell Classroom Aide

June 2022 - August 2022

Developed, implemented, and supervised a training program

designed to meet individual needs

Production Assistant

ENG Productions
04.2019 - 06.2022

Videographer for live multi-camera football productions Videographer for ENG productions
Live studio assistant

Program Participant Summer Program

City of Lynn
06.2020 - 08.2020

Voting Registration Promoter

Education

Business Administration

North Shore Community College
Danvers, MA
05-2025

Completion of TV Media & Radio Production -

Lynn Vocational Technical Institute
Lynn, MA
05-2022

Skills

  • Cash handling
  • Customer service
  • Time management
  • Camera operations
  • Sports directing
  • Toast
  • Adobe Premiere Pro
  • Final Cut Pro X
  • IMovie
  • Microsoft

Awards


  • 2nd place/2020 SkillsUSA Districts Digital Cinema Production
  • 1st place/2021 SkillsUSA Districts Digital Cinema Production
  • 4th place/2021 SkillsUSA States Digital Cinema Production
  • 3rd place/2022 SkillsUSA Districts Digital Cinema Production

Certification

OSHA Certified

Languages

Spanish
Native or Bilingual

Timeline

Processor

Minuteman Tax Services
01.2024 - 09.2024

Seasonal Worker

UPS
11.2023 - Current

Staff

The Nexmex Thing / Pots Hotpot
10.2022 - 12.2023

Classroom Aide

Bridgewell
06.2022 - 08.2022

Marketing and Development Intern

Bridgewell
10.2021 - 06.2022

Kitchen Staff Member

Kelly's Roast Beef
09.2020 - 09.2022

Program Participant Summer Program

City of Lynn
06.2020 - 08.2020

Production Assistant

ENG Productions
04.2019 - 06.2022

Business Administration

North Shore Community College

Completion of TV Media & Radio Production -

Lynn Vocational Technical Institute
JESSICA CRUZ VELASQUEZ