Jessica Curless
Summary
Proven achiever in behavioral health and patient care, with a track record of enhancing patient engagement and outcomes at Saint Lukes Crittention. Skilled in HIPAA requirements and group therapy, demonstrating exceptional patient counseling and crisis intervention abilities. Increased team efficiency through mentorship, leveraging strong communication and empathy to exceed employer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Behavioral Health Technician
Saint Lukes Crittention
08.2018 - 03.2022
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Administered patient medications and tracked dosages.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted with medication administration and counting and pouring medications.
Medical Office Specialist/Office Coordinator
Dental Corner
04.2012 - 01.2018
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Provided prompt, polite and professional in-person and telephone customer service.
Customer Care Representative
CVS/caremark
09.2007 - 03.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Patient Admitting Representative
St. Joseph Medical Hospital
01.2000 - 01.2007
- Enhanced patient satisfaction by efficiently managing the admitting process and addressing concerns promptly.
- Coordinated bed assignments with nursing staff, optimizing room utilization and improving overall hospital operations efficiency.
- Supported revenue cycle initiatives by diligently reviewing accounts receivable reports and collaborating closely with billing teams.
- Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
- Ensured accurate data entry to maintain up-to-date patient records and facilitate smooth billing processes.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
- Handled complex cases involving multiple insurance providers or unique billing situations, ensuring proper reimbursement and minimizing financial risks to the facility.
- Collaborated with medical staff, ensuring timely communication of pertinent information for optimal patient care.
- Contributed to the development of departmental policies and procedures, ensuring continued adherence to industry standards and best practices.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Scheduled 15+ daily appointments using computerized calendars.
- Taught patients and families to use at-home medical equipment.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CAAssociate of Arts - Early Childhood Care And Education
Glendale Community College
Glendale, CASkills
- Client Transportation
- Case Documentation
- Patient Assessment
- Incident Reporting
- Safety Management
- HIPAA Requirements
- Intake Assessment
- Group Therapy
- Heartsaver CPR AED
- Employee Training
- Patient Counseling
- Recreational Activity Planning
Timeline
Behavioral Health Technician
Saint Lukes Crittention
08.2018 - 03.2022
Medical Office Specialist/Office Coordinator
Dental Corner
04.2012 - 01.2018
Customer Care Representative
CVS/caremark
09.2007 - 03.2012
Patient Admitting Representative
St. Joseph Medical Hospital
01.2000 - 01.2007
High School Diploma -
Eagle Rock High School
Associate of Arts - Early Childhood Care And Education
Glendale Community College
Similar Profiles
Steven louthanSteven louthan
Behavioral Health Technician at Saint Luke's Crittention Children CenterBehavioral Health Technician at Saint Luke's Crittention Children Center
Rhonda TassinRhonda Tassin
RN- Care Coordinator at Saint Lukes Primary CareRN- Care Coordinator at Saint Lukes Primary Care
Mackenzie LewisMackenzie Lewis
Phlebotomist/Clinical Student Intern at Saint Lukes Health SystemPhlebotomist/Clinical Student Intern at Saint Lukes Health System
Christina LarshChristina Larsh
Behavioral Health Technician (BHT), Housing Technician and Peer Support Specialist at NorthSight RecoveryBehavioral Health Technician (BHT), Housing Technician and Peer Support Specialist at NorthSight Recovery
Myndi BarclayMyndi Barclay
Crisis Mobile Technician/Behavioral Health Technician at Community Bridges Inc.Crisis Mobile Technician/Behavioral Health Technician at Community Bridges Inc.