Curole Jessica
Lockport,LA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Member Service Advisor
South Louisiana Electric Cooperative Association
Houma, LA
04.2023 - 01.2026
- Provided exceptional customer service to members, resolving inquiries and issues promptly.
- Assisted members in understanding billing statements and energy usage reports.
- Educated customers on cooperative programs and services, enhancing member engagement.
- Maintained accurate member records in the customer relationship management system.
- Managed numerous member accounts with precision, ensuring accuracy in transactions and recordkeeping.
- Established strong rapport with members through effective communication skills, fostering long-term relationships built on trust and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
Receptionist
South Louisiana Electric Cooperative Association
Houma, LA
08.2022 - 03.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to facilitate timely information flow and service delivery.
- Maintained organized records of customer inquiries, enhancing data retrieval and response accuracy.
- Assisted in resolving customer concerns through effective problem-solving and interpersonal skills.
- Utilized multi-line phone system to handle high call volumes while maintaining professionalism and courtesy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Booking Clerk
Lafourche Parish Sheriff's Office
Thibodaux, LA
11.2020 - 08.2022
- Oversaw booking desk operations to facilitate check-ins and check-outs during shifts.
- Checked documents for completeness and accuracy, correcting any missing details.
- Managed multi-line phone system with a polite tone to offer general information and respond to questions.
- Processed incoming detainees by accurately recording charges.
- Managed the rebooking process for inmates upon receiving additional charges.
- Executed financial transactions for inmate accounts through Tiger software.
- When a bondsman would come to bond someone out I would go through the process to bond the individual out and give the correct court date and time.
Receptionist
Plexus Worldwide
Raceland, LA
09.2016 - 03.2018
- Managed office inventory through efficient restocking of supplies and submission of purchase orders.
- Maintained cleanliness and organization of reception area to ensure positive first impressions.
- Welcomed visitors and customers with professionalism and courtesy.
- Coordinated various tasks while adhering to strict deadlines.
- Addressed customer issues and concerns.
- Managed inventory control, materials requisitions, and supply replenishment.
Pay Day Loan Manager
US Cash Outlet
Raceland, LA
02.2014 - 09.2016
- Guided customers through loan application process.
- Reviewed loan applications and tracked progress throughout completion.
- Oversaw significant cash handling operations each day.
- Processed loan collections.
- Conducted collection calls to delinquent loan customers.
- Initiated legal proceedings against customers with loan defaults.
- Handled and preserved documentation for quality assurance.
- Adhered to establish policies, procedures and compliance for satisfactory audit ratings.
Assistant Manager
Dollar General
Lockport, LA
02.2012 - 02.2014
- Oversaw daily operations to maintain adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Developed schedules that optimized staff availability and maintained store efficiency.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Inventory Specialist
Gaubert Food Marts
Thibodaux, LA
11.2010 - 01.2012
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Coordinated cycle counts and reconciled discrepancies in inventory records.
- Developed and implemented strategies to improve inventory accuracy and efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Medical Assistant
Oschner St Anne Medical Clinic
Lockport, LA
08.2008 - 12.2010
- Administered patient care, including vital sign checks and medical history documentation.
- Coordinated patient appointments and managed electronic health records for accuracy.
- Assisted healthcare providers with clinical procedures and patient examinations.
- Educated patients on treatment plans, medications, and preventive care measures.
- Monitored inventory levels of medical supplies and ordered as necessary to ensure availability.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Medical Assistant
Blue Cliff College
LA05.2008
High School Diploma -
Central Lafourche High School
Raceland, LA05.1995
Skills
- Positive and Energetic
- Complaint handling
- Customer service
- Documentation and Reporting
- Call answering and Routing
- Meticulous and Organized
- Multi-Line Telephone Skills
- Reliable and Punctual
- Positive and Energetic
- Computer Proficiency
- Office Equipment Operations
- Verbal and Written Communications
Call center operations
Customer service
Customer support
Payment processing
Organization and Efficiency
Meticulous and Organized
Multi-Line Telephone Skills
Prioritization and Time Management
Records Management
Documentation and Reporting
Customer Complaint Resoultion
Computer Proficiency
Customer Service-Oriented
Recordkeeping and Bookkeeping
Business Operations Understanding
Office Equipment Operations
Reliable and Punctual
Verbal and Written Communications
Scheduling and Calendar Management
Courteous and Professional
Multitasking and Prioritization
Call Answering and Routing
Positive and Energetic
Timeline
Member Service Advisor
South Louisiana Electric Cooperative Association
04.2023 - 01.2026
Receptionist
South Louisiana Electric Cooperative Association
08.2022 - 03.2023
Booking Clerk
Lafourche Parish Sheriff's Office
11.2020 - 08.2022
Receptionist
Plexus Worldwide
09.2016 - 03.2018
Pay Day Loan Manager
US Cash Outlet
02.2014 - 09.2016
Assistant Manager
Dollar General
02.2012 - 02.2014
Inventory Specialist
Gaubert Food Marts
11.2010 - 01.2012
Medical Assistant
Oschner St Anne Medical Clinic
08.2008 - 12.2010
Medical Assistant
Blue Cliff College
High School Diploma -
Central Lafourche High School