Jessica Currie
Augusta
Summary
Member-focused healthcare and customer support professional with over three years of experience supporting members through phone, chat, and email in remote and regulated environments. Strong background in benefits navigation, documentation accuracy, workflow coordination, and empathetic communication. Highly organized and experienced in managing multiple cases while meeting service quality and responsiveness metrics.
Overview
3
3
years of professional experience
Work History
Customer Care Representative (Remote)
Carole Fabrics
01.2024 - 02.2025
- - Supported customers through high-volume inbound phone, chat, and email interactions, serving as a primary point of contact throughout issue resolution workflows.
- - Triaged incoming requests, identified urgency and complexity, and guided customers through next steps, timelines, and resolution expectations.
- - Investigated order, billing, and fulfillment issues end-to-end, coordinating with internal partners to ensure accurate and timely outcomes.
- - Collected, verified, and documented customer information and case details thoroughly to support continuity, tracking, and quality standards.
- - Maintained detailed case notes and met established service metrics related to responsiveness, accuracy, and customer satisfaction in a remote environment.
Member Benefits Representative (Remote)
DOCS Dental
01.2023 - 01.2024
- - Supported members with benefits-related questions, coverage timelines, appointment coordination, and billing inquiries in a remote healthcare environment.
- - Assisted members in navigating insurance eligibility, coverage limitations, and next steps while maintaining clear, empathetic communication.
- - Collected, verified, and documented insurance and member information accurately to support service delivery and billing workflows.
- - Triaged inbound member inquiries and coordinated internally to resolve coverage and scheduling issues.
- - Met quality, documentation, and responsiveness metrics while managing multiple concurrent member cases.
Sterile Processing Technician
Augusta University
01.2023 - 06.2023
- - Assembled and prepared standard and complex surgical instrument sets in accordance with surgical schedules.
- - Utilized SPM systems to track sterilization workflows and maintain compliance with healthcare standards.
- - Maintained detailed records and demonstrated strong attention to detail in a regulated clinical environment.
Administrative Assistant
Augusta Youth Detention Center
12.2021 - 01.2023
- - Provided administrative support including scheduling, documentation, and record management.
- - Maintained confidential files and answered multi-line phone systems, directing inquiries appropriately.
- - Supported management staff with meeting coordination and daily operational tasks.
Education
High School Diploma -
Academy of Richmond County
Augusta, GA05.2007
Skills
- Member & Patient Support
- Insurance & Benefits Assistance
- Multi-Channel Communication (Phone, Chat, Email)
- Appointment Scheduling
- Documentation & Record Management
- Claims & Billing Issue Resolution
- Call Center Operations
- HIPAA & Confidentiality Awareness
- Time Management & Prioritization
- Remote Work Experience
Timeline
Customer Care Representative (Remote)
Carole Fabrics
01.2024 - 02.2025
Member Benefits Representative (Remote)
DOCS Dental
01.2023 - 01.2024
Sterile Processing Technician
Augusta University
01.2023 - 06.2023
Administrative Assistant
Augusta Youth Detention Center
12.2021 - 01.2023
High School Diploma -
Academy of Richmond County