Jessica Curry
Terrebonne,OR
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
17
17
years of professional experience
Work History
Owner
High Desert House Cleaning
04.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Cleaned Residential homes, Move out cleans and Airbnb cleans.
- Established foundational processes for business operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Evaluated suppliers to maintain cost controls and improve operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Promoted business via social media to generate leads and maximize brand identity.
Customer Service Associate
Bend Scrub Store
11.2018 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Daycare Assistant
Busy Beavers Playcare
09.2016 - 09.2017
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Medication Technician/Elderly Caregiver
Brookdale Assisted Living
12.2015 - 09.2016
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Sales Associate
Bonta Gelato
03.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food and Beverage Server
Brasada Ranch
04.2012 - 09.2014
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Demonstrated success in maintaining high level of customer satisfaction.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
Customer Service Representative
McMenamins
03.2007 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
Education
High School Diploma -
Bend Senior High School
Bend, OR06.2008
Skills
- Business Management
- Budget Administration
- Labor Relations
- Regulatory Compliance
- Business Growth and Retention
- Planning and Execution
- Customer Support
- Appointment Scheduling
- Team Collaboration
- Clerical Support
- Grilling
- Food Storage
- Food Assembly
- Inventory Control
- Safe Food Handling
- Activity Planning
- Activities Planning
- Social and Academic Development
- Early Childhood Development
- Social Development
Timeline
Owner
High Desert House Cleaning
04.2021 - Current
Customer Service Associate
Bend Scrub Store
11.2018 - 08.2022
Daycare Assistant
Busy Beavers Playcare
09.2016 - 09.2017
Medication Technician/Elderly Caregiver
Brookdale Assisted Living
12.2015 - 09.2016
Sales Associate
Bonta Gelato
03.2015 - 12.2015
Food and Beverage Server
Brasada Ranch
04.2012 - 09.2014
Customer Service Representative
McMenamins
03.2007 - 04.2012
High School Diploma -
Bend Senior High School
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