Jessica Dado
Council Bluffs
Summary
Customer service professional motivated to contribute to company success. Strong time management, organization, and prioritization abilities. Experience with multi-tasking, team leading, supervising, and working independently.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Lincoln Financial
11.2024 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction
- Manage high call volume with exceptional professionalism and efficiency
- Respond to customer needs through competent customer service and prompt problem-solving
- Assist call-in customers with questions and orders
- Navigate multiple computer systems and applications to find information
FOS Billing/Payroll Specialist
Medical Solutions
04.2022 - 08.2024
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Resolved payroll discrepancies quickly and successfully to ensure billing was accurate
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner
- Research On Accounts, Short Pays, Credit Memos, Debit Memos and ensure all internal corrections were applied correctly
Supervisor/Assistant Manager
Dairy Queen
05.2017 - 10.2022
- Supervised and evaluated staff to help improve skills and ensure organized workflow
- Responded to customer concerns to ensure customer satisfaction
- Interviewed, and trained staff associates to comply with company policies and procedures to ensure human and food safety
- Managed daily cash handling procedures, maintaining accurate records of transactions and reconciliations
Posting Clerk/Inventory Manager
Edwards Auto Group
09.2019 - 04.2022
- Conducted regular audits of postings, websites, and inventory transactions to verify accuracy
- Process buy, sell, and trade transactions of vehicles
- Problem solved and responded to customers and management concerns and questions on daily basis
- Reconcile payments, titles, and retail order forms for all dealerships
Education
High School Diploma -
Tri-Center High School
Neola05-2010
Skills
- Customer service
- Problem resolution
- Time management
- Multitasking and organization
Timeline
Customer Care Representative
Lincoln Financial
11.2024 - Current
FOS Billing/Payroll Specialist
Medical Solutions
04.2022 - 08.2024
Posting Clerk/Inventory Manager
Edwards Auto Group
09.2019 - 04.2022
Supervisor/Assistant Manager
Dairy Queen
05.2017 - 10.2022
High School Diploma -
Tri-Center High School
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