Jessica Dailey
Phoenix,Arizona
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Five Guys
Phoenix, AZ
02.2020 - Current
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Delegated work to staff, setting priorities and goals.
- Performed regular audits of the store's security systems and safety protocols.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Domino's Pizza
Inwood, WV
08.2017 - 02.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Material Handler
McKesson
Clear Brook, Virginia
07.2019 - 10.2019
- Monitored stock levels and placed orders when necessary to replenish supplies.
- Verified accuracy of shipments against purchase orders and invoices.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
Completed coursework towards Medical Billing and Coding -
UEI College
US01.2021
High School Diploma -
Musselman Highschool
Inwood, West Virginia05.2019
Skills
- Store maintenance
- POS operations
- Multitasking
- Managing Operations and Efficiency
- Task Prioritization
- Customer Service
- Safety and security procedures
Certification
•First Aid/CPR
•SafeServ Certified
Miscellaneous
Employee of the Year at Dominos 2018
Timeline
Shift Manager/Key Holder
Five Guys
02.2020 - Current
Material Handler
McKesson
07.2019 - 10.2019
Assistant Manager
Domino's Pizza
08.2017 - 02.2020
Completed coursework towards Medical Billing and Coding -
UEI College
High School Diploma -
Musselman Highschool