Jessica Dalton
Summary
Effectively manage personnel and business operations to handle demanding beverage needs while maximizing customer service standards. Trained in preparing and handling variety of liqueurs, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Ambitious assistant beverage manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
9
9
years of professional experience
Work History
Assistant Beverage Manager
Boulder Station
12.2023 - Current
- Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.
- Managed staff and operations for Railhead the nightclub inside Boulder Station
- Implemented cost-saving measures through careful analysis of product usage patterns, reducing unnecessary expenses without compromising quality.
- Designed beverage menus.
- Resolved customer complaints involving beverage quality and service.
- Trained staff on proper procedures as well as safety regulations and productivity strategies.
- Managed bar and wait staff.
- Maintained highest standards for beverage quality and service.
- Contributed to successful special events by coordinating with other departments, such as catering or entertainment teams.
- Conducted routine inventory audits to identify discrepancies or potential issues before they impacted operations negatively.
- Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
- Developed unique events and special promotions to drive sales.
- Mentored junior team members through hands-on training sessions, resulting in improved employee retention rates across the department.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Motivated staff to perform at peak efficiency and quality.
- Created enticing visual displays of specialty drinks using creative garnishes and glassware designs to attract customer attention.
- Monitored bartender performance closely, offering coaching opportunities when needed to improve efficiency or customer service skills.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained a clean and organized bar area, adhering to health department standards and creating an inviting atmosphere for guests.
- Managed all day-to-day operations within budgeted guidelines.
- Purchased beverage stock and handled all inventory needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Bar Manager
Dotty's Slots And Video Poker
05.2023 - 11.2023
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 15% improvement over prior onboarding process.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maximized quality assurance by completing frequent line checks.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
Bartender
Dotty's Slots And Video Poker
03.2023 - 05.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Kept bar presentable and well-stocked to meet customer needs.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Completed requisitions to maintain required stock par levels.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Benefits Enrollment Specialist
Humana Military
03.2021 - 03.2023
- Reconciled monthly billing statements from insurance carriers, identifying discrepancies and resolving issues promptly.
- Served as a liaison between employees, insurance carriers, and brokers to resolve complex benefits-related issues effectively.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Efficiently managed multiple competing priorities while maintaining excellent attention to detail in administering complex benefit plans for employees across different job functions.
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages.
- Reduced errors in benefit enrollments by implementing rigorous quality control checks during all stages of the process.
Medical Coding and Billing Specialist
Texas Mutual Insurance Company
01.2015 - 01.2021
- Conducted regular audits on coded records to ensure adherence to industry standards and minimize compliance risks.
- Scanned and uploaded medical records into electronic medical records system.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
- Assisted in training new staff on medical record processing and filing procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed exact procedures for handling transfers and other releases of medical records.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Followed up with medical staff regarding missing information in patient records.
- Contributed to team success by actively participating in staff meetings, offering insights into improving workflows within the department.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Transcribed and entered patient medical information into electronic medical records systems.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resolved coding discrepancies through in-depth analysis and collaboration with physicians, ensuring appropriate reimbursement for services rendered.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Established positive relationships with insurance companies, facilitating open communication lines for efficient claim processing.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Maintained accuracy, completeness, and security for medical records and health information.
- Input data into computer programs and filing systems.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
- Maximized productivity through effective time management, prioritizing tasks based on urgency and importance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
Education
Medical Billing And Coding - Medical Insurance Coding
Ashworth College
Norcross, GA04.2019
Certificate of Completion - Cosmetology
Academy of Hair Design
Las Vegas, NV10.2008
High School Diploma -
Cross Creek Academy
LaVerkin04.2007
Skills
- Health Code Compliance
- Performance Improvement
- Recruitment and hiring
- Supply Ordering
- Sales Promotion
- Work Planning and Prioritization
- Event Coordination
- Customer service experience
- Scheduling
- POS software proficiency
- Critical Thinking
- Scheduling Staff
- Team Leadership
- Customer Engagement
- Operations Management
- Health and safety
- Money Handling
- Collaboration and Teamwork
- Customer Complaint Resolution
- Strategic Planning
- Supply Ordering and Management
- Operations Oversight
- Health and safety compliance
- Inventory Management
- Health and safety standards
- Employee Supervision
- Customer Retention
- Investigating Complaints
- Cost Control
- Coaching and Mentoring
- Delegating Assignments and Tasks
- Customer service background
- Inventory Management Software
- Problem-Solving
- Reliable and Responsible
- Employee Performance Evaluations
- Recruitment
- Calendar and Scheduling Software
- Conflict Resolution
- POS Terminal Operation
- Quality Control
- Managing Reservations and Large Parties
- Beverage Preparation
- Calm and Pleasant Demeanor
- Customer Service
- POS systems proficiency
- Regulatory guidelines
- Staff Scheduling
- Quality Assurance
- Workflow Planning
- Anticipating Problems
Proficient in office management, showing attention to detail and expertise in leadership skills
Type 50 WPM and 10,000 10 key strokes an hr. Microsoft office proficient skilled in word, excel and powerpoint. Details are important as well as time management, and doing so effectively. Working as a team towards common goals and succeeding together while keeping the companies objectives and core values in mind.
Timeline
Assistant Beverage Manager
Boulder Station
12.2023 - Current
Assistant Bar Manager
Dotty's Slots And Video Poker
05.2023 - 11.2023
Bartender
Dotty's Slots And Video Poker
03.2023 - 05.2023
Benefits Enrollment Specialist
Humana Military
03.2021 - 03.2023
Medical Coding and Billing Specialist
Texas Mutual Insurance Company
01.2015 - 01.2021
Medical Billing And Coding - Medical Insurance Coding
Ashworth College
Certificate of Completion - Cosmetology
Academy of Hair Design
High School Diploma -
Cross Creek Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPaid time offFlexible work hoursPersonal development programsSimilar Profiles
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