Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Jessica Damper

Phoenix,AZ

Summary

Resourceful Career Counselor focused on building successful education paths in support of career goals. Hardworking and resilient professional with deep understanding of company needs and market trends. Bringing 6 plus years in Workforce Development.

Overview

9
9
years of professional experience

Work History

Volunteer Career Coach

Let Jess Do That Mess
03.2017 - Current
  • Assist individuals with criminal backgrounds in locating felony-friendly jobs and resources
  • Achieved positive outcomes by utilizing a variety of coaching methodologies tailored to each client's learning style and personality type
  • Provide career counseling, encouragement, community resource referrals, mock interviews, resume and cover letter preparation, and assist with food, clothing, school supplies, and holiday meals as available.
  • Increased client satisfaction by delivering customized coaching solutions based on individual needs and preferences.

Career Advisor

Maricopa County
08.2023 - 07.2024
  • Managed a caseload of up to 120 participants throughout the WIOA grant process
  • Enrolled participants in workshops that will benefit career goals, verified required documentation, redacted PII, utilize DES Mainframe system for benefit verification
  • Skilled in working with a diverse population including refugees, justice-involved, homeless, disabled, and basic skills deficient.
  • Maintained up-to-date knowledge of industry trends and best practices in career advising, ensuring clients received cutting-edge guidance and support.

Workforce Development Supervisor

Televerde Foundation
03.2023 - 07.2023
  • Empowered a diverse group of incarcerated women to develop skills needed to reduce recidivism
  • Facilitated career development classes and workshops in person and virtually for 10-15 participants
  • Searched and compiled a list of second-chance jobs, housing, and resources
  • Provided career counseling, develop, and implement individual career success plans, facilitate personal development classes and workshops in person and provide feedback.

Career/Life Coach

Goodwill of Central & Northern Arizona
05.2022 - 03.2023
  • Devoted to working with a diverse group including individuals experiencing homelessness, previously incarcerated, justice system involved, and those with mental health disorders
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly
  • Provided ongoing support to a caseload of 60 clients navigating life transitions or challenges, fostering resilience and adaptability.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.

Construction Helpline Associate

APS Electric
12.2019 - 05.2022
  • Answered 50-90 incoming calls per day from customers regarding service orders, billing, outages, electrical safety hazards, and new power installs
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
  • Provided marketing support by making outbound sales calls for special promotions, assisted customers in the selection of products
  • Researched and responded to customer inquiries and explained transactions to their satisfaction.

Fraud Analyst

LogistiCare
12.2017 - 05.2019
  • Analyzed non-emergency medical transportation trips to detect irregularities in areas such as location of facilities, validity of medical treatment, and trends of frequent drop-off requests
  • Conducted in-depth investigations of suspicious trip activity, such as locations that cannot be located on a geographical map
  • Coordinated investigative efforts with law enforcement officers and attorneys, documented all investigative activities and prepared fraud claims
  • Placed holds on reimbursement accounts with confirmed fraud, reviewed and monitored complaint calls, provided coaching to employees.

Fraud Analyst

PSCU
10.2015 - 06.2016
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Answered 50-65 inbound calls per day to verify the validity of queued credit/debit card transactions
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.

Education

Bachelor of Behavioral Science -

South Mountain Community College
Phoenix, AZ
05.2026

Associate Degree in Applied Science with an emphasis on Mental Health - Mental Health Services

Glendale Community College
Glendale
05.2022

Skills

  • Resilient
  • Critical Thinking
  • Career Planning
  • Zoom
  • Emotional Intelligence
  • Client Advocacy

Certifications

  • Level 1/ IVP Fingerprint Clearance Card, 06/15/2027
  • Arizona Life Insurance Producer License No: 21006073, 10/31/2027
  • Advanced Behavioral Health, 05/2022, Glendale Community College
  • Basic Behavioral Health, 05/2022, Glendale Community College
  • Arizona Food Handlers Card, 12/2025


Timeline

Career Advisor

Maricopa County
08.2023 - 07.2024

Workforce Development Supervisor

Televerde Foundation
03.2023 - 07.2023

Career/Life Coach

Goodwill of Central & Northern Arizona
05.2022 - 03.2023

Construction Helpline Associate

APS Electric
12.2019 - 05.2022

Fraud Analyst

LogistiCare
12.2017 - 05.2019

Volunteer Career Coach

Let Jess Do That Mess
03.2017 - Current

Fraud Analyst

PSCU
10.2015 - 06.2016

Bachelor of Behavioral Science -

South Mountain Community College

Associate Degree in Applied Science with an emphasis on Mental Health - Mental Health Services

Glendale Community College

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Jessica Damper