Jessica Daniel

As a Program Analyst for FMD, I work directly report to the Manager, keeping the current projects up to date on all financial aspect. I am responsible for all aspects of the formulation, development, and execution of budgets, financial plans, and multi-year programs to properly fund and meet program resource requirements. I provide financial management expertise, technical advice and guidance, and leadership in performing a broad and extensive range of financial management program planning and analysis for a complex program. I build Funding request in Eprojects, and create funding documents in CFMS tool for the regional and local financial command. I pull reports to make sure all financial sustainment money is following process and protocol. I also pull SABRs report data for emergency and NAVFAC funding review. Assisting the temp PC with her work and the new PC at Yorktown, as a SME for my prior job. I am in PC team chat and attend PA meeting to help answer questions when possible. I have constantly help customers analyze billing/invoice data for current and prior year funding by conducting analysis, reviews, and special studies. I advise management how to find data to assist customers and special projects like ConOps error reporting.

• Analyze, collect, compile, and manipulate data and programs for construction projects at NSA.
• Prepared job order documents and gave timely approvals.
• Collaborated with cross-functional teams to meet production deadlines and quality standards.
• Ensured compliance with safety regulations, conducting regular audits and enforcing adherence to protocols.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
• Optimized resource allocation for smooth operations, ensuring adequate staffing and material availability.
• Enhanced production efficiency by streamlining processes and implementing improvements in workflow management.
• Increased output by identifying bottlenecks and implementing effective solutions for process optimization.
• Established and enforced organization systems and standards.
• Served as a liaison between production and other departments, fostering collaboration and effective communication to achieve shared goals in a timely manner.
• Played a key role in continuous improvement initiatives, actively participating in Kaizen events targeting specific areas of opportunity within the facility.
• Provide all aspects of the formulation, development, and execution of budgets, financial plans, and multi-year programs to properly fund and meet program resource requirements.
• Financial management expertise to all departments, technical advice and guidance, and leadership in performing a broad and extensive range of financial management program planning and analysis through complex programs.
• Build Funding request in Eprojects, and create funding documents in CFMS tool for the regional and local financial command.
• Pull reports to make sure all financial sustainment money is following process and protocol and within budget.
• Act as SME, Assisting the temp PC with her work and the new PC at Yorktown with my prior job.

As Production Controller, I analyzed, developed, and manipulated programs for construction projects related to the successful deployment of the Yorktown Public Works Dept. initiatives. My duties included ensuring that the Requirements Branch has a structural process guaranteeing that all federal and state regulations are constantly met. This was accomplished by collecting and analyzing business line processes and systems from various sources to get an accurate analysis of the programs and work environment. By understanding the business line model, I was able to create a more streamlined process, which also produced a quick turnaround and achieved timelines for all 5-business lines. As a result, Facility Support Contracts Department is at 100% for their business line metrics.

• Developed systems to expedite production processes which resulted in meeting metrics goals for FSC department.
• Streamlined production for 5 to 6 departments that resulted in the MEP LIST being completed within 4 to 5 months, ahead of schedule.
• Performed quality assurance on the Category 3/4 projects before sending them over to contract actions.
• Enhanced production efficiency by streamlining processes and implementing improvements in workflow management so the FSC department received a ET/Supervisor of the Year.
• Devised and implemented efficient processes for production tracking and control.
• Collaborated with cross-functional teams to align production plans with customer requirements by reiterating the problem was waiting too late to start customer projects in the year.
• Improved communication within the production department through the implementation of daily huddles and status update meetings with notes to all team members that attend and could not attend.
• Oversee contract management and provide support to Acquisition team, FSC, and Planning team to minimize issues and maximize effectiveness in the overall completion of NAVFAC mission and procedures.
• Coordinated with our managers in the last 9 months to develop programs to improve procedures and processing structure within the PWD project workplace and preformed detailed analysis of the current workforce processing and developed documents to ensure targeted project goals in Yorktown.
• This had an immediate impact on our community relations and an increase in completion of annual goals.
• Produced a process flow chart for Production Control and defined my immediate goals.

As a Facilities Service Assistant, I have processed the PWD Emergent, Urgent, and Routine work orders across 22 different government bases. I used Citrix and other software like Maximo to process service request. I continually monitor, manage, and plan the maintenance of each facility services through Janitorial, Grounds, refuse collection, HVAC Preventative Maintenance, Fire Protection, Elevator, Automatic Door Maintenance, Contract Service calls, PM's and other general Facility Service contract work. Working at this 24-hour facility, I am monitoring Contractor Safety practices, reviewing and approving Contractor submitted work, quality control, and change orders while observing contractor performance and promptly reporting any deviations or deficiencies. As an FSA, I was responsible for ensure that each work order had the proper funding accounts connected to them. Additionally, I checked completion of jobs by creating follow-ups, observing the WO log, and communicating with mechanics. I received 80-100 emails/calls to create and clear lock out tags for safety precautions and monitoring PM Contractor safety practices. Evaluate incoming requests for categorization and trade skills required to correct trouble call.

• Processed the PWD Emergent, Urgent, and Routine work orders across 22 different government base.
• Assisted customers with MAINTENANCE EUR services.
• Ensure that each work order had the proper LOA or governmental funding accounts were connected to them.
• Monitored Contractor Safety practices, reviewing and approving Contractor submitted work, quality control, and change orders while observing contractor performance and promptly reporting any deviations or deficiencies.
• Checked completion of jobs by creating follow-ups, observing the WO log, and communicating with mechanics.
• Received 80-100 emails/calls to create and clear lock out tags for safety precautions and monitoring PM Contractor safety practices
• Evaluate incoming requests for categorization and trade skills required to correct trouble call.

As a Provider Cert. Representative for health and human services, I utilized Citrix to research and code new and existing provider documentation and billing into the TRICARE system. In this call center, we used quality standards and specifications to code bills to authorized medical contractors set by DOD.

• Quality score 100 within first 3 weeks
• Increased production for the team, removed backlog resulting in more work accomplished by reading and interpreting the Federal guidelines
• Delivered prompt service by prioritizing provider needs.
• Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers by reading new documents for TRICARE policy and procedures.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
• Evaluated provider contracts for accuracy and completeness before submission to final approval process.
• Assisted team as a leader while advising changes and new steps from Federal guidelines
• Streamlined operations by managing a high volume production environment for medical providers seeking assistance with claims for TRICARE.

As a Provider Cert. Representative for health and human services, I utilized Citrix to research and code new and existing provider documentation and billing into the TRICARE system. In this call center, we used quality standards and specifications to code bills to authorized medical contractors set by DOD.

• Quality score 100 within first 3 weeks
• Increased production for the team, removed backlog resulting in more work accomplished by reading and interpreting the Federal guidelines
• Delivered prompt service by prioritizing provider needs.
• Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers by reading new documents for TRICARE policy and procedures.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
• Evaluated provider contracts for accuracy and completeness before submission to final approval process.
• Assisted team as a leader while advising changes and new steps from Federal guidelines
• Streamlined operations by managing a high volume production environment for medical providers seeking assistance with claims for TRICARE.