Jessica Danielle Richey
Richardson,USA
Summary
I am a team player who enjoys bringing everyone together to maximize our time and productivity while at work no matter how large the team is. I am innovative and confident in my skills and would like to grow in knowledge at a reputable and stable company. I am a data analyst at heart who wants to optimize the talent pool available and make great strides at any company I am at.
Overview
15
15
years of professional experience
Work History
Associate
Panda Express
06.2025 - Current
- Supervised daily operations to ensure optimal efficiency and customer satisfaction.
- Trained staff on food safety practices and operational procedures.
- Implemented inventory management strategies to reduce waste and improve supply chain processes.
- Enhanced team performance by providing mentorship and support during peak hours.
Assistant Bakery Manager
Sprouts
01.2025 - 11.2025
- Supervised daily bakery operations, ensuring product quality and compliance with health standards.
- Trained and mentored new staff on baking techniques and customer service excellence.
- Implemented inventory management procedures to reduce waste and optimize stock levels.
- Collaborated with the Bakery Manager to develop seasonal product offerings based on customer feedback.
Direct Manager of Collections for a BPO
Genpact
10.2019 - 01.2025
- I currently oversee a team of 50+ collection specialists, providing guidance, training, and support to ensure productivity and efficiency in a high volume call center environment
- Compile and analyze data related to collections performance daily to identify trends and areas for improvement, leading to more targeted and effective collection efforts
- Ensure that the agents remain compliant with all relevant laws and regulations governing collections practices, maintaining a high level of ethical standards in all interactions with debtors to avoid any escalations with the client
- Interview, hire, train, evaluate, and discipline the agents as they progress in a collaborative environment
- From 2020-2022, I was the Direct Manager of Advocacy for Lending and Collections for the same client but a different project
- From 2019-2020, I was a fraud specialist for the same client but a different project, as well
Certified Fraud Specialist and Consumer Support Representative
Kibo
09.2018 - 06.2019
- High volume customer support for a cloud-based omnichannel online ordering platform.
- Providing effective worldwide communication between manufacturers, fulfillers, and customers.
- Maintained stability of purchasing reliability through fraud investigation. Intelius, LexisNexis, Fraud Pot, and Salesforce.
- This company downsized and laid off the whole department so that accounts for the gap in employment history.
Field Auditor
Cash America
06.2017 - 09.2018
- Responsible for daily counting, verifying, archiving, and reconciling thousands of items within a pawn shop setting
- Processing daily reports of buys, layaways, pawns, and out for sale items
- Researching sales histories to resolve suspected internal theft
- Verifying serial numbers and model types to find sales errors
- Problem solving various ways to prevent internal and external theft within the stores
- Maintaining constant communication with the corporate office to correct errors and draw attention to suspicious activity
Shift Supervisor and Barista
Starbucks
02.2014 - 03.2018
- Increasing average ticket sales
- Managed 20+ employees
- Training new employees
- Increasing home coffee sales
- Inventory management and loss prevention
- Certified Barista Trainer
- TABC certification
- Cut labor expenditures
- Increasing citywide sales by $1 million per year with suggestive selling
- Performance evaluations and performance plans
Sales Associate
Pier 1 Imports
10.2011 - 07.2017
- Extensive customer service
- Inventory control
- Increasing ticket sales and Pier 1 credit card usage
Education
Bachelors of Science - Business Management
Park University
Parkville, Missouri12-2008
Associate of the Arts - Business Administration
Northwest Vista College
San Antonio, TX12-2007
Skills
- Microsoft Suite and Teams
- Customer service
- De-escalation techniques
- Data entry and analysis
- Sales
- Training and upskilling
- Call center management
- Collections management
- Advocacy management
- Speed reader 1000 WPM
- Food service management
Timeline
Associate
Panda Express
06.2025 - Current
Assistant Bakery Manager
Sprouts
01.2025 - 11.2025
Direct Manager of Collections for a BPO
Genpact
10.2019 - 01.2025
Certified Fraud Specialist and Consumer Support Representative
Kibo
09.2018 - 06.2019
Field Auditor
Cash America
06.2017 - 09.2018
Shift Supervisor and Barista
Starbucks
02.2014 - 03.2018
Sales Associate
Pier 1 Imports
10.2011 - 07.2017
Associate of the Arts - Business Administration
Northwest Vista College
Bachelors of Science - Business Management
Park University