JESSICA DANIELS
Roanoke,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Certified Clinical Hemodialysis Technician Precept
Fresenius Medical Care Dialysis
Roanoke, VA
02.2017 - Current
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Trained technicians, medical students or other staff members.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
Customer Service Representative
DISH
Bluefield, WV
01.2013 - 01.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
Education
Associate of Applied Science - Healthcare
American National University - Salem
Princeton, WV05.2017
Skills
- Honest, Patient and Compassionate
- Patient Education
- Phlebotomy
- Attention to Detail
- Consistent Follow Through
- Basic Life Support
Timeline
Certified Clinical Hemodialysis Technician Precept
Fresenius Medical Care Dialysis
02.2017 - Current
Customer Service Representative
DISH
01.2013 - 01.2017
Associate of Applied Science - Healthcare
American National University - Salem
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