Jessica Dannettelle
Indianapolis,IN
Summary
Reliable dynamic business professional with 15+ years' experience in financial services, project management, process improvement, and leadership. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Seeking a career that will challenge my skills and allow growth while contributing immensely to the continued success of an organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IFS BUSINESS PROCESS LEAD
SMARTCARE EQUIPMENT SOLUTIONS
07.2023 - Current
- Maintained up-to-date documentation on all integration projects, allowing for easy reference and future enhancements.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
- Collaborated with cross-functional teams to define integration requirements and develop suitable solutions.
FINANCE ADMIN SUPERVISOR
SMARTCARE EQUIPMENT SOLUTIONS
05.2021 - 07.2023
- Managed team of 10-15 Master Data & Contract Specialists
- Established centralized repository for all master data, ensuring ease of access and accuracy throughout organization.
- Enhanced data quality for better business decision-making through regular data audits and cleansing activities.
- Reduced duplicate entries and inconsistencies in master data through rigorous validation checks and approval mechanisms.
- Designed custom reporting capabilities based on master data to enable better insights and decision-making for leadership teams.
ASSISTANT FINANCE ADMIN SUPERVISOR
SMARTCARE EQUIPMENT SOLUTIONS
10.2014 - 05.2021
- Led team of 25-30 Billing Specialists
- Dispute Management - Credit/Debit Memo processing/AR Distribution
- Reduced disputes by 40% within 12 months
- Reduced average invoice cycle time from 14 days to 3 days
- Monitored workflow to improve employee time management and increase productivity.
- Business Process Lead/Product Owner - SAP to IFS implementation/Project Insight.
BILLING LEAD
ECOLAB EQUIPMENT CARE
10.2012 - 10.2014
- Led team of 15-25 employees.
- Established KPI’s and provided metric reporting.
- Balance and distribute daily workflow assignments.
- Responsible for onboarding, coaching, monitoring, and training.
- Exceeded productivity metric of 10.5 invoices per hour
- Researched and resolved billing discrepancies to enable accurate billing.
- SME - SAP/GUIXT Implementation
BILLING SPECIALIST
ECOLAB EQUIPMENT CARE/GCS SERVICE
08.2009 - 10.2012
- Provided accurate and timely invoices for National account customers across 25+ states.
- Validated Warranty Coverage and requirements with manufacturing vendors.
- Prepared Warranty claim invoices to various manufactures based on coverage.
- Researched and resolved billing discrepancies to enable accurate billing.
Skills
- Process Improvement
- Problem-Solving
- Flexible and Adaptable
- Quality Assurance
- Project Management
- Performance Management
- Strong Communication skills
- Data Analysis
Certification
- FRED PRYOR SEMINAR CAREERTRACK, MANAGER CRASH COURSE CERTIFICATION
- MASTER CLASS MANAGEMENT, MASTER CERTIFICATION IN BUSINESS MANAGEMENT
Timeline
IFS BUSINESS PROCESS LEAD
SMARTCARE EQUIPMENT SOLUTIONS
07.2023 - Current
FINANCE ADMIN SUPERVISOR
SMARTCARE EQUIPMENT SOLUTIONS
05.2021 - 07.2023
ASSISTANT FINANCE ADMIN SUPERVISOR
SMARTCARE EQUIPMENT SOLUTIONS
10.2014 - 05.2021
BILLING LEAD
ECOLAB EQUIPMENT CARE
10.2012 - 10.2014
BILLING SPECIALIST
ECOLAB EQUIPMENT CARE/GCS SERVICE
08.2009 - 10.2012
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