Jessica Darling
Flatwoods,KY
Summary
Accomplished Master Stylist with a proven track record at JCPenney Salon, enhancing salon revenue through expert upselling and exceptional customer service. Demonstrates organizational proficiency and strong product knowledge, ensuring a welcoming environment for diverse clients. Skilled in fostering positive relationships and maintaining high cleanliness standards, significantly reducing wait times without compromising service quality.
Overview
4
4
years of professional experience
Work History
Master Stylist
JCPenney Salon
Ashland, Kentucky
02.2022 - Current
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
Master Cosmetologist
Great Clips
Ashland, KY
10.2020 - 08.2021
- Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
- Increased salon revenue through upselling of premium products and treatments during appointments.
- Maintained a high standard of cleanliness, ensuring all tools and workstations were sanitized after each appointment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
General Studies
Easter Kentucky University
Richmond, KYCompletion Of 1800 Hours - Cosmetology
Bellefonte Academy of Beauty
Russell, KY04.2016
Skills
- Excellent customer service
- Strong product knowledge
- Reliable and punctual
- Organizational proficiency
Timeline
Master Stylist
JCPenney Salon
02.2022 - Current
Master Cosmetologist
Great Clips
10.2020 - 08.2021
General Studies
Easter Kentucky University
Completion Of 1800 Hours - Cosmetology
Bellefonte Academy of Beauty