Jessica Darnell
Highland,IL
Summary
Highly motivated and proactive worker. Have experience working in customer service and completing tasks that meet project goals or business expectations. Organized and efficient worker and have experience using Microsoft Office and SAP. Works well under pressure and maintaining a positive attitude. Great at communicating with others and problem solving. Love learning new tasks and learn quickly.
Overview
8
8
years of professional experience
Work History
Production Worker
Eaton
Highland, Illinois
07.2018 - Current
- 4 years of SAP experience
- Coordinated with other departments on when orders will be sent out and where orders are located.
- Sorted and packaged products to prepare for processing or shipment.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Answered emails regarding questions or duties in timely manner.
- Coordinated with workshops on which orders should be completed first.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
Customer Service Associate
Walmart
Highland, Illinois
03.2016 - 04.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Answered phone calls.
- Resolved customer complaints and questions in friendly and efficient problem solving manner.
- Assist customers in returning product and helping them when placing orders.
- Ensured customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Secretary
Bradford Law Offices
Edwardsville, IL
07.2015 - 08.2017
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking phone calls, responding to emails and interfacing with clients.
- Managed multiple calendars and contacts within Microsoft Office.
- Scheduled meetings with clients.
- Resolved invoice issues and followed up with clients
- Distributed messages throughout office.
Education
Bachelor of Arts - Business Administration
University of Arizona
05.2024
Associate of Arts - Business Administration
University of Arizona
05.2022
Skills
- Organization
- Communication
- Problem-solving abilities
- Adaptability
- SAP experience
- Microsoft Office experience
- Efficient worker
- Responsible
- Dependable
- Interpersonal skills
- Works well under pressure
- Attention to detail
- Customer service
- Multitasking
- Time management
- Great work ethic
- Quick learner
- Knowledge of Production Processes
Timeline
Production Worker
Eaton
07.2018 - Current
Customer Service Associate
Walmart
03.2016 - 04.2018
Secretary
Bradford Law Offices
07.2015 - 08.2017
Bachelor of Arts - Business Administration
University of Arizona
Associate of Arts - Business Administration
University of Arizona