Jessica Darnell
Walhalla,SC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Optometric Technician
MediVision
12.2023 - Current
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Front Desk Receptionist
Atreus
04.2023 - 09.2023
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Patient Services Representative
Prisma Health System
01.2015 - 04.2023
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used Epic to schedule appointments.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Addressed bad debts in line with set protocols.
- Resolved patient billing issues in line with established guidelines.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Balanced deposits and credit card payments each day.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Developed and maintained billing procedures to make timely payments.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
Education
High School Diploma -
Walhalla High School
Walhalla, SC2006
Skills
- Practice management software
- Appointment Setting
- Patient testing
- Patient Recordkeeping
- Insurance processing
- Insurance Billing
- Appointment Scheduling
- Payment Collection
- Problem-Solving
- Goal Setting
- Excellent Communication
- Active Listening
Timeline
Optometric Technician
MediVision
12.2023 - Current
Front Desk Receptionist
Atreus
04.2023 - 09.2023
Patient Services Representative
Prisma Health System
01.2015 - 04.2023
High School Diploma -
Walhalla High School
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