Jessica Darnell
MULVANE,KS
Summary
Dynamic office administrator with over 20 years of experience in office management and customer service. Skilled in organizational improvements and team leadership, fostering a collaborative environment that prioritizes customer satisfaction and efficient operations.
Overview
25
25
years of professional experience
Work History
Office Administrator
Spirit AeroSystems
Wichita, KS
01.2006 - Current
- Managed scheduling and coordination for meetings and events to optimize team productivity.
- Assisted in maintaining office supplies inventory, ensuring availability of essential materials.
- Supported document preparation and filing systems to enhance record-keeping efficiency.
- Responded to internal and external inquiries, providing timely information and assistance.
- Collaborated with cross-functional teams to streamline communication processes within the office.
- Conducted data entry tasks with a focus on accuracy and attention to detail.
- Implemented organizational improvements that facilitated smoother office operations.
- Utilized software tools for managing schedules, correspondence, and project documentation effectively.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
Aircraft Sealer
Spirit AeroSystems
Wichita, KS
02.2006 - 01.2009
- Operated sealing machines to ensure component integrity and compliance with aerospace standards.
- Conducted quality inspections to identify defects, enhancing product reliability and safety measures.
- Collaborated with engineering teams to refine sealing processes, improving operational efficiency.
- Trained new personnel on safe handling of materials and equipment usage, promoting workplace safety culture.
- Implemented process improvements that streamlined workflows, resulting in faster turnaround times for projects.
Parts Counter Person
Midwest Fastener Supply Inc
Mulvane, KS
08.2005 - 01.2006
- Managed inventory control, ensuring accurate stock levels and timely replenishment of parts.
- Assisted customers in selecting appropriate parts, providing expert recommendations and product knowledge.
- Processed orders efficiently, utilizing POS systems to ensure seamless transactions and customer satisfaction.
- Collaborated with suppliers to source high-quality parts, maintaining strong professional relationships for improved service delivery.
Customer Service Representative
Atwoods Ranch & Home
Derby, KS
04.2003 - 08.2005
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Processed transactions accurately while ensuring a positive shopping experience for customers.
- Collaborated with team members to improve workflow and enhance store operations.
- Trained new staff on customer service protocols and company policies effectively.
- Managed inventory levels, ensuring stock availability and organization of merchandise displays.
- Led initiatives to enhance customer satisfaction through personalized engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Manager
Warren Video & Tanning
Mulvane, KS
04.2001 - 04.2003
- Led team to enhance customer satisfaction through effective communication and conflict resolution strategies.
- Developed training programs that improved staff performance and service delivery standards.
- Implemented feedback mechanisms, driving continuous improvement in customer service operations.
- Analyzed customer interactions to identify trends and develop action plans for operational efficiency.
- Managed escalated complaints, ensuring timely resolution and maintaining customer loyalty.
- Oversaw scheduling and resource allocation, optimizing workforce productivity to meet service demands.
- Fostered a positive work environment, mentoring staff to enhance team cohesion and morale.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Mulvane High School
Mulvane, KSSkills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Telephone reception
- Document scanning
- Customer relationship management (CRM)
- Scheduling appointments
- Report preparation
- Schedule and calendar management
- Office supply management
- Expense reporting
- Event coordination
- Staff management
- Booking travel
Timeline
Aircraft Sealer
Spirit AeroSystems
02.2006 - 01.2009
Office Administrator
Spirit AeroSystems
01.2006 - Current
Parts Counter Person
Midwest Fastener Supply Inc
08.2005 - 01.2006
Customer Service Representative
Atwoods Ranch & Home
04.2003 - 08.2005
Customer Service Manager
Warren Video & Tanning
04.2001 - 04.2003
High School Diploma -
Mulvane High School