Jessica DaVall
anaheim,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
Lucilles Smokehouse BBQ
01.2014 - 10.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server/Cocktail/Cocktail Server/Trainer
Buffalo Wild Wings
01.2012 - 10.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Cocktail Server/Trainer/Cashier Assistant
Athenian Gardens
04.2008 - 12.2011
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Education
Registered - Behavioral Health Technician
CADTP
Anaheim, CA08-2024
Certificate - Certified Nurse's Assistant
Redding Care Center
Redding, CA06-2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Suggestive Selling
- Menu presentation
- Positive and professional
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
Timeline
Server
Lucilles Smokehouse BBQ
01.2014 - 10.2018
Server/Cocktail/Cocktail Server/Trainer
Buffalo Wild Wings
01.2012 - 10.2014
Cocktail Server/Trainer/Cashier Assistant
Athenian Gardens
04.2008 - 12.2011
Registered - Behavioral Health Technician
CADTP
Certificate - Certified Nurse's Assistant
Redding Care Center
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