Jessica Davila Perez
345 14th Ave NE Hickory,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Team Lead
ZF Chassis Systems
10.2022 - 07.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Direct Support Assistant
RHA Health Services LLC
02.2021 - 10.2022
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administrating medications as needed.
Billing Clerk
Zenith Trucking
05.2020 - 02.2021
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Experience with mail sorting and postage meter machines
Front Desk Receptionist
Hilton Garden Inn And Suites
07.2020 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Group Home Supervisor
RHA Health Services LLC
01.2018 - 09.2020
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Managed and monitored schedules for 10+ employees for two houses around the clock.
- Filing insurance, handling co-pays, updating medical records for clients.
- Administrating medications as needed.
Accounting Clerk
H.T. Hackney
06.2010 - 01.2018
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
- Experienced in mail sorting and postage meter.
- Answered a multi-line phone system to improve communication/productivity to allow ease of communications with colleagues and customers.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
High School Diploma -
Big Creek High School
War, WV06.1999
Skills
- Conflict Resolution
- Managing Transportation
- Accurate in Following Orders
- Customer Satisfaction
- Time Management
- Microsoft Word
- Verbal and Written Communication
- Collecting Statements
- PowerPoint
- Collection Calls
Timeline
Team Lead
ZF Chassis Systems
10.2022 - 07.2024
Direct Support Assistant
RHA Health Services LLC
02.2021 - 10.2022
Front Desk Receptionist
Hilton Garden Inn And Suites
07.2020 - 10.2020
Billing Clerk
Zenith Trucking
05.2020 - 02.2021
Group Home Supervisor
RHA Health Services LLC
01.2018 - 09.2020
Accounting Clerk
H.T. Hackney
06.2010 - 01.2018
High School Diploma -
Big Creek High School
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