Jessica Davis
Gilmer,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Receptionist
Williams Insurance Agency
03.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Client Account Specialist
World Finance
10.2017 - 01.2021
- Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
- Implemented strategic account plans to drive revenue growth and achieve sales targets.
- Negotiated favorable contract terms with clients, leading to long-term partnerships and sustained business growth.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.
- Monitored industry trends, staying informed of competitor offerings and market developments to better serve clients'' needs.
- Coordinated with marketing team on targeted campaigns, increasing sales opportunities within the preferred accounts portfolio.
- Provided ongoing support to clients throughout the sales lifecycle, ensuring a high level of customer satisfaction at all times.
Supervisor -Call Center
AT&T
02.2015 - 09.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Skills
- Project Coordination
- Office Management
- Documentation and Reporting
- Telephone Skills
- Customer/Client Relations
- Customer and Client Relations
- Office Administration
- Document Control
- Data Inputting
- Spreadsheet Tracking
- Performance Improvement
- Schedule Management
- Meeting Coordination
- Meeting Preparation
- Attention to Detail
- Microsoft Office Proficiency
- Telephone Etiquette
- Interpersonal Skills
- Professionalism
- Inventory Control
- Customer Service
- Microsoft Office
References
References available upon request.
Timeline
Receptionist
Williams Insurance Agency
03.2021 - Current
Client Account Specialist
World Finance
10.2017 - 01.2021
Supervisor -Call Center
AT&T
02.2015 - 09.2019
Similar Profiles
Philip EggletonPhilip Eggleton
Sales Manager at Williams Insurance AgencySales Manager at Williams Insurance Agency
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency
Heather McBrideHeather McBride
QC Inspector at Wholesale UniverseQC Inspector at Wholesale Universe
Alexia AslinAlexia Aslin
Shadowing Student at NAShadowing Student at NA