Jessica Davis
Houston,TX
Summary
Professional Driver offering over 6 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Seasoned Drivers with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Hardworking employee enthusiastic about learning, field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Driver
GSP TRUCKINF LLC
12.2019 - Current
- Delivered goods and services to customers on time and in excellent condition
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Monitored traffic conditions and applied defensive strategies to avoid accidents
- Documented daily mileage, gas and other data
- Drove trucks to and from job sites to deliver workers and supplies.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Home Health Aide
Beneficiary Healthcare
03.2016 - Current
- Monitored changes in clients' conditions to report concerns to supervisor.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medication as directed by physician.
- Researched and recommended community resources to meet clients' needs.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Process Assistant
Amazon Fulfillment
02.2020 - 01.2024
- Promote good customer relations and premier customer obsession by demonstrating friendly demeanor and can-do attitude
- Engage with new hires in conversation to offer hospitality, aid in service recovery and engender trust
- Conduct deep dives to address shipping errors and packaging mistakes
- Train an develop employees on PIT operation and safety protocols
- Manage day-to-day operations of warehouse, freight and parcel for trans-shipments, returns and transfer-out
- Improve delivery plans with strong scheduling knowledge, organizational skills and route development expertise
- Adhere to the highest standards of Amazon for warehousing, material handling and documentation
- Perform freight processing functions while managing multiple conflicting priorities in a dynamic fast paced environment
- Seasoned communicator adept at anticipating potential problems, instituting corrective measures, and maintaining organizational momentum
- Oversee quality metrics & observe Inbound inventory levels
- Complete problem-solving tasks though Amazon administrative systems
- Boost warehouse operations performance in transfer-out by overseeing the process daily
- Complete yard walks, trailer audits, and product prep
- Trailer Docking & Release Trained
- Offload trailers containing various pallet loads
- Lead transship team as Tier 1
- Help coordinate trailer moves through yard management systems
- Lead transship team as Tier 1 pushing out the most volume for HOU8 transship during a single shift year to date
- Daily labor management and coordination with TOM team for trailer moves
- Assist Non-inventory with corrugate and drop zone fills.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed equipment calibration schedules, ensuring accurate measurements were maintained for quality assurance purposes.
Delivery Driver
Alonti Deli
09.2015 - 02.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Handled merchandise in accordance with product handling standards
- Answered customer questions regarding shipments.
Crew Trainer
Luby's Fuddruckers Restaurants
05.2011 - 11.2015
- Instructed new team members on correct procedures for all areas of operations
- Lent hands-on training services to maximize employee efficiency
- Stayed up to date on requirements of all team positions to optimize training
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
Customer Service Representative
Ameristar Casino
06.2000 - 02.2006
- Used established assembly instructions to complete jobs
- Examined final products for conformance with quality and design standards
- Assembled component parts of items and completed hand-finishing of final products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new personnel regarding company operations, policies and services.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Business Administration - Business
University of Phoenix
Tempe, AZ08.2000
Ruben McCall High School
Tallulah, LA05.1999
Skills
- Supervision
- Decision-making
- Driving and transportation
- Team Meetings
- Time Management
- Staff Development
- Schedule Oversight
- Customer Service and Satisfaction
- Product and Service Knowledge
- Managing Multiple Priorities
- Microsoft Office Expertise
- Training
- Relationship Building
- Revenue Generation
- Loading and unloading
- Problem-Solving
Timeline
Process Assistant
Amazon Fulfillment
02.2020 - 01.2024
Driver
GSP TRUCKINF LLC
12.2019 - Current
Home Health Aide
Beneficiary Healthcare
03.2016 - Current
Delivery Driver
Alonti Deli
09.2015 - 02.2020
Crew Trainer
Luby's Fuddruckers Restaurants
05.2011 - 11.2015
Customer Service Representative
Ameristar Casino
06.2000 - 02.2006
Associate of Business Administration - Business
University of Phoenix
Ruben McCall High School