Jessica Davis
Customer Service Specialist
Union,NJ
Summary
Accomplished Senior Customer Service Representative at North Jersey Auto Ambulance, adept in customer support and escalation management. Leveraged problem-solving abilities and multitasking skills to enhance customer satisfaction and streamline documentation processes. Excelled in administrative support, demonstrating a commitment to results through efficient order fulfillment and effective use of CRM tools. Enthusiastic Senior Customer Service Representative with more than 10 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Representative
North Jersey Auto Ambulance
East Orange, NJ
07.2014 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Document Processor
KPMG, LLP,
08.2004 - 01.2009
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Enhanced document processing efficiency by implementing advanced scanning and indexing techniques.
- Assisted team members with complex tasks, contributing to overall project success and timely completion.
- Reduced errors in processed documents by conducting thorough quality checks and implementing corrective measures.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Provided support for document controls and worked with contract documents.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Promoted efficient document processing by maintaining orderly and clean control room.
Education
High School Diploma -
Irvington High School
Irvington, NJ 05.2001 -
Skills
Customer Support
Escalation management
Call center experience
Order Fulfillment
Documentation Review
Problem-Solving
Problem-solving abilities
Multitasking Abilities
Administrative and Office Support
Timeline
Senior Customer Service Representative
North Jersey Auto Ambulance
07.2014 - Current
Document Processor
KPMG, LLP,
08.2004 - 01.2009
High School Diploma -
Irvington High School
05.2001 -