Jessica Davis
Kingsport,TN
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Pre-K Assistant Teacher
First Broad Street United Methodist Child Care CTR
01.2023 - Current
- Assisted lead teacher in daily classroom routines, creating a structured learning environment conducive to student growth.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided accommodations and modifications for diverse learners, ensuring all students had access to the curriculum and could succeed academically.
Special Education Assistant Teacher
Kingsport City Schools
02.2019 - 12.2022
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Enhanced student learning by adapting instructional strategies to individual needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Facilitated smooth transitions for students between different school settings by coordinating services and collaborating with relevant professionals.
- Provided ongoing progress monitoring and data collection to evaluate student performance and inform instructional adjustments.
- In absence of regular teacher, took over to lead all classroom instruction and management.
Bank Teller
First Tennessee Bank
08.2005 - 07.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
Education
Bachelor of Science - Cybersecurity
McMurry University
Abilene, TX05.2025
Associate of Science - University Parallel-General Studies
Northeast State Community College
Blountville, TN11.2020
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Customer relationship development
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
- Data Entry Efficiency
- Regulatory Compliance
- Account updating
- Transaction processing accuracy
- Fraud Detection Abilities
- Strong Work Ethic
Accomplishments
Graduated Summa Cum Laude from Northeast State Community College. A member of the Phi Theta Kappa Honor Society at Northeast State Community College.
Named to the Dean's Honor Roll at McMurry University and a member of the Alpha Chi Honor Society.
Timeline
Pre-K Assistant Teacher
First Broad Street United Methodist Child Care CTR
01.2023 - Current
Special Education Assistant Teacher
Kingsport City Schools
02.2019 - 12.2022
Bank Teller
First Tennessee Bank
08.2005 - 07.2009
Bachelor of Science - Cybersecurity
McMurry University
Associate of Science - University Parallel-General Studies
Northeast State Community College
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