Summary
Overview
Work History
Education
Skills
Phone
Timeline
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Jessica Davis

Riverside,OH

Summary

Highly motivated and detail-oriented professional with a strong background in customer service and cash handling. Seeking a position in a team-oriented environment to utilize extensive experience and provide exceptional service. Demonstrated ability to consistently balance cash drawers over several years while maintaining professional standards and delivering superior customer service.

Overview

13
13
years of professional experience

Work History

Class B CDL Truck Driver

Hutch Trucking, LLC
11.2023 - 04.2024
  • Improved delivery efficiency by planning optimal routes and adhering to strict schedules.
  • Accomplished timely deliveries despite challenging weather conditions by employing safe driving practices tailored to specific situations.
  • Reduced costs by optimizing routes based on real-time traffic conditions using GPS technology or other available resources.
  • Developed strong problem-solving skills by addressing unexpected challenges such as detours or delays efficiently without compromising safety or quality.
  • Balanced tight deadlines with attention to detail, ensuring accurate recordkeeping and proper handling of paperwork for each trip.
  • Completed detailed logs and reports for each trip, supporting accurate recordkeeping for compliance purposes.
  • Provided excellent customer service during pick-ups and drop-offs, fostering strong relationships with clients and partners.

Dispatcher WFH

Hutch Trucking, LLC
04.2020 - 10.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Shift Coordinator

Burger King
10.2011 - 04.2020
  • Supervise 7 crew members daily, offer immediate impact coaching and annual reviews, provide superior customer service, maintain adequate inventory levels, train new Shift Coordinators, increase up-sell frequency, recognized for quality of workplace in State of Ohio, reduced loss in inventory and effectively managed costs.

Education

Wayne High School
Huber Heights, OH
06.2010

Skills

  • Customer Service Management
  • Complaint Handling & Resolution
  • Operations Management
  • Customer Satisfaction Enhancement
  • Sales Improvement
  • Teambuilding & Training
  • Order Fulfillment
  • Cash Handling

Phone

cell, 937-554-0565

Timeline

Class B CDL Truck Driver

Hutch Trucking, LLC
11.2023 - 04.2024

Dispatcher WFH

Hutch Trucking, LLC
04.2020 - 10.2023

Shift Coordinator

Burger King
10.2011 - 04.2020

Wayne High School

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Jessica Davis