Jessica Davis
West Palm Beach,FL
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality and healthcare, notably at Tringali Vibrant Health. Proven ability in customer service and conflict resolution, enhancing patient satisfaction and streamlining operations. Skilled in schedule management and maintaining cleanliness, consistently exceeding expectations in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Stewardess
M/Y Home
01.2023 - Current
- Oversaw daily housekeeping operations and ensured pristine guest accommodations.
- Managed inventory of supplies, optimizing storage solutions for efficiency.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Supported colleagues during high-pressure situations, maintaining professionalism under all circumstances.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
Patient Coordinator
Tringali Vibrant Health
10.2023 - 05.2025
- Scheduled patient appointments and managed daily calendars for healthcare providers.
- Coordinated communication between patients and medical staff to ensure clarity of care instructions.
- Verified insurance eligibility and facilitated billing processes to enhance patient experience.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Responded to patient inquiries, providing timely information regarding services and procedures.
- Implemented process improvements to streamline patient intake workflows and reduce wait times.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Front Desk Receptionist
Tringali Vibrant Health
09.2020 - 10.2023
- Managed front desk operations, ensuring prompt and courteous service for all visitors.
- Coordinated appointment scheduling, optimizing daily workflow and client satisfaction.
- Developed and maintained professional relationships with clients, enhancing overall patient experience.
- Processed patient intake forms accurately, ensuring compliance with healthcare regulations.
- Assisted in managing office supplies inventory, streamlining procurement processes to reduce costs.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Resolved patient inquiries effectively, contributing to increased loyalty and retention rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Service Stewardess
M/Y Bravo Eugenia
02.2020 - 03.2020
- Managed daily housekeeping operations to ensure cleanliness and organization of guest areas.
- Provided exceptional guest service, anticipating needs and addressing inquiries promptly.
- Coordinated meal service, collaborating with chefs to deliver high-quality dining experiences.
- Oversaw inventory management, ensuring proper stock levels of supplies and provisions.
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
Second Stewardess
M/Y Mag #3
02.2019 - 01.2020
- Coordinated daily cleaning schedules to maintain high standards of hygiene and presentation throughout the vessel.
- Managed inventory of supplies, ensuring adequate stock levels and timely replenishment for operational needs.
- Assisted in training new staff on best practices for service excellence and safety protocols.
- Streamlined waste management processes, improving efficiency and compliance with environmental regulations.
- Conducted regular quality checks on supplies and equipment, ensuring optimal performance and safety standards.
Yacht Stewardess
M/Y Botti
12.2017 - 01.2019
- Managed guest services to ensure exceptional onboard experiences.
- Coordinated daily housekeeping and maintenance for guest areas.
- Oversaw inventory management for supplies and provisions.
- Trained junior stewards on service protocols and standards.
- Handled guest inquiries and resolved issues promptly for satisfaction.
- Developed and implemented efficient cleaning schedules to enhance operations.
- Assisted in safety drills and emergency preparedness training for crew members.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
Cosmetologist/ Hair Colorist
Self Employed LLC
03.2007 - 10.2017
- Developed customized treatment plans addressing various hair and skin concerns.
- Implemented efficient scheduling systems to optimize appointment management and reduce wait times.
- Mentored aspiring cosmetologists, fostering skill development and industry knowledge through hands-on training sessions.
- Enhanced client retention through effective communication and follow-up strategies after services rendered.
- Evaluated industry trends to adapt services, ensuring competitiveness in a rapidly evolving market.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Education
High School Diploma -
South High
Anchorage, AK05-2005
Skills
- Problem-solving capacity
- Sales and promotion
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Cleanliness and sanitation
- Safety procedures
- Hospitality service expertise
- Emergency situations management
- Conflict resolution
- Professional appearance
- Schedule management
- Emergency response
- Sales expertise
- Team leadership
Certification
- First Aid/CPR Certified
Timeline
Patient Coordinator
Tringali Vibrant Health
10.2023 - 05.2025
Stewardess
M/Y Home
01.2023 - Current
Front Desk Receptionist
Tringali Vibrant Health
09.2020 - 10.2023
Service Stewardess
M/Y Bravo Eugenia
02.2020 - 03.2020
Second Stewardess
M/Y Mag #3
02.2019 - 01.2020
Yacht Stewardess
M/Y Botti
12.2017 - 01.2019
Cosmetologist/ Hair Colorist
Self Employed LLC
03.2007 - 10.2017
High School Diploma -
South High