Jessica Davis
3830 Kilburn Road,MD
Summary
Professional with strong commitment to excellence in role of Aide. Brings valuable experience in supporting patient needs and ensuring smooth daily operations. Highly reliable team player who adapts to changing requirements and delivers consistent results. Skilled in patient care, organization, and effective communication.
Overview
14
14
years of professional experience
Work History
Supporting Aide
Eagle Wings Allied Staffing Agency
09.2023 - Current
- Assisted clients with daily living activities to enhance independence and quality of life.
- Collaborated with healthcare professionals to implement personalized care plans for diverse client needs.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained accurate documentation of patient interactions and progress to ensure compliance with agency standards.
- Provided emotional support and companionship, fostering strong relationships with clients for improved well-being.
- Implemented safety protocols during client interactions, reducing potential risks and promoting a safe environment.
- Monitored client health status and reported changes to the supervisory team for timely interventions.
- Streamlined communication between clients, families, and medical personnel to enhance coordinated care efforts.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
Patient Care Coordinator
University of Maryland
04.2023 - 08.2024
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Facilitated communication between patients and healthcare providers, enhancing care continuity and patient satisfaction.
- Assisted in insurance verification processes, improving claim approval rates for patient procedures.
- Streamlined appointment reminder processes, resulting in decreased no-show rates among patients.
- Collaborated with interdisciplinary teams to support comprehensive patient care plans and follow-up activities.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Family Support Worker
Druid Mondawmin Healthy Families
11.2015 - 04.2023
- Coordinated family assessments to identify needs and develop tailored support plans
- Facilitated workshops on parenting skills and child development strategies
- Collaborated with community organizations to connect families with resources and services
- Monitored client progress, adjusting interventions to ensure effective outcomes
- Provided crisis intervention and emotional support during challenging family situations
- Advocated for clients within social service systems to enhance access to benefits
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
Student Residential Advisor
Job Corps Center
09.2011 - 09.2015
- Facilitated conflict resolution between residents, promoting a harmonious community environment.
- Organized and led educational workshops on life skills and personal development for residents.
- Developed and implemented community-building activities to enhance resident engagement and participation.
- Monitored resident compliance with housing policies, ensuring a safe living environment for all occupants.
- Provided guidance and support to residents in navigating academic challenges and resources available on campus.
- Trained new advisors on policies, procedures, and best practices for effective residential management.
- Encouraged responsible behavior among residents with effective enforcement of university policies related to alcohol consumption, noise levels, and guest visitation procedures.
Education
Certificate - Medical Assistant
TEST College
Catonsville, Maryland06-2006
Certificate - Early Learning And Child Care
Sojourner-Douglas College
Baltimore, MD01-2006
High School Diploma -
Milford Mill Academy
Baltimore, Md. 06-2002
Skills
- Time management
- Patient
- Patient care
- Attention to detail
Timeline
Supporting Aide
Eagle Wings Allied Staffing Agency
09.2023 - Current
Patient Care Coordinator
University of Maryland
04.2023 - 08.2024
Family Support Worker
Druid Mondawmin Healthy Families
11.2015 - 04.2023
Student Residential Advisor
Job Corps Center
09.2011 - 09.2015
Certificate - Medical Assistant
TEST College
Certificate - Early Learning And Child Care
Sojourner-Douglas College
High School Diploma -
Milford Mill Academy